Communications Manager at Indygo

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Project Management, Public Relations, Media Relations, Content Creation, Graphic Design, Writing, Editing, Stakeholder Engagement, Crisis Management, Social Media, Budget Management, Team Leadership, Adaptability, Customer Experience, Technical Communication

Industry

Truck Transportation

Description

Position Title: Communications Manager Safety Sensitive: No Supervisor's Title: Director of Communications FLSA Status: Exempt Department: Communications Division: Public Affairs This is an on-site position. This role will not be remote. Applicants must be currently authorized to work in the US on a full-time basis. IndyGo will not sponsor visas or work authorizations for this position. ABOUT US We are IndyGo, a Municipal Corporation of Indianapolis -- Marion County, and we're proud to be the largest public transportation provider in the state of Indiana. We operate 31 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company's mission, vision and goals. WHO WE ARE A key measure of any great city is the ease of getting from one place to another. We call it "mobility." It's as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It's a measure of a city's vitality and potential and it reflects a city's judgment about its civic priorities. It makes a city a better home and a better place to visit. At IndyGo, getting people from one place to another is much more than just moving riders: it's about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being and to another day of life in Indianapolis and the surrounding areas. We're here because you've got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo. INDYGO MISSION As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Accountability: We are legally, ethically and morally committed to utilizing all resources responsibly with integrity and transparency. Adaptability: We adapt to disruptions through technology, workforce and ridership innovations so we can meet the evolving needs of our community. Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders. Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect. Communication: We value open and honest conversations with each other, our riders and the community. Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations. Responsibility: We will be good stewards of our resources. Results: We make things better today than they were yesterday. Safety: We ensure safe and secure environments. BENEFITS WE OFFER * Full-time positions with guaranteed 40 hours/week. * Medical, dental and vision (effective on the 1st of the month, 30 days after the start date). * Free on-site wellness clinic for employees and their families. * Retirement plan (401A and 457B). * Tuition reimbursement. * Free IndyGo transportation for employees and their families. * Federal Loan Forgiveness Program. POSITION PURPOSE The Communications Manager reports to the Director of Communications and plays a critical role in developing, managing and executing key communications that support global organization initiatives, service innovations, press releases, campaigns, social media messaging, organizing interviews for executives and other employees within our agency. With direction, the Communications Manager will act as a project manager for the Public Affairs Department, by organizing, coordinating and managing the collective work of team members to deliver cohesive marketing strategies, communications and public relations results. The role's duty is to clarify the company's position regarding policies, operations and programs in effort to develop clear internal and external messaging. The position at times may act as a representative of IndyGo in media and before the public and will maintain positive stakeholder relationships. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To succeed in this role, an individual must satisfactorily perform the functions listed below. The company will provide reasonable accommodations to enable individuals with disabilities to perform these functions. ESSENTIAL FUNCTIONS * Oversees the implementation of cohesive company messaging throughout public relations, integrated marketing, communications, advertising and media for internal and external audiences. * Manages public affairs specialist who will perform duties consistent with writing, graphic design and internal communications. * Develops and maintains positive working relationships with partners, neighborhood leaders and stakeholders. * Coordinates media events or releases with IndyGo leadership, planning teams and operations. * Answers inquiries and addresses any record requests from media outlets. * Manages communications strategy and timelines to ensure efficient project implementation. * Serves as secondary media contact and develops messaging and logistics for additional IndyGo spokespeople as needed. * Manages content creation, editing and some design elements, as needed, across all pages on the agency website at www.IndyGo.net. * Creates and drafts strategy materials with intended company tone and pitch: presentations, talking points, etc. * Supports external and internal communications efforts during service interruptions, crises or emergencies. * Coordinates project-specific details with IndyGo staff related to external and internal affairs. * Responsible for managing specific initiatives as assigned to ensure a comprehensive communications plan. * Encourages adherence to consistent customer experience across all IndyGo departments. * Contributes to grant application content and submission processes. OTHER FUNCTIONS * Responsible for federal regulation adherence as it relates to public involvement practices specific to the public posting notice for meetings, Title VI equity analysis, etc. * Delegates responsibilities while overseeing projects or group work as necessary and appropriate. * Assist with volunteer coordination as projects or communication needs require. * Participates and contributes to various procurements. * Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES * The Communications Manager directly supervises one employee, the public affairs specialist. * Provides leadership, oversight and direction to direct report, including coaching, counseling, mentoring and developing the employee, with oversight of performance reviews and career development planning. * Empowers direct report to take responsibility for their job and goals, delegates responsibility appropriately and provides regular feedback and accountability. * Applies supervisory responsibilities according to organizational policies and applicable laws. * Interviews, hires and trains employee; plans, schedules, assigns and directs work; evaluates and manages employee performance; addresses complaints and resolves employee issues. EDUCATION AND/OR EXPERIENCE To perform this job successfully, an individual should possess the following education and/or experience. * Bachelor's degree in communications, marketing, public administration, business administration, journalism, public relations or a related field is preferred or equivalent combination of education and experience. * A minimum of three (3) years of experience in marketing, community relations or a related field with progressive responsibility required. * Valid driver's license required. KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. * Ability to express oneself using correct language and grammar effectively and persuasively in a professional, diplomatic, empathetic and tactful manner. * Performs effectively in deadline-driven environments with frequent workload changes, competing demands and interruptions; adjusts priorities quickly as circumstances dictate. * Ability to interact appropriately with colleagues for different purposes in different contexts. * Ability to exercise discretion and independent judgment in the performance of duties. * Advanced proficiency using computers and related technology, including Microsoft Office, web editing platforms (WordPress), the internet, social media platforms, website content management systems, complex spreadsheets and databases, laptops, tablets, two-way communication devices and standard office equipment, including basic troubleshooting techniques. * Ability to convey technical information to non-technical audiences. * Demonstrated ability to collaborate professionally with community leaders and stakeholders. * Working knowledge of graphic design principles and print production. * Excellent writing and proofreading skills with an emphasis on AP Style. * Ability to understand and communicate complex plans, transit operations and government programs. * Ability to make informed decisions and solve problems related to communications strategies and resource allocation. * Above average mathematical abilities (addition, subtraction, multiplication, division, percentages, ratios and fractions). * Ability to develop and monitor a budget and to track and control expenses and revenues. * Ability to prioritize, organize and manage tasks and time effectively, strong project management skills. * Ability to anticipate, forecast and recognize patterns and trends. * Ability to work independently with minimal supervision and rely on other team members. PHYSICAL DEMANDS The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Ability to raise, lower and transport objects such as camera/video equipment, banners, signs and/or marketing collateral boxes of up to 30 lbs. * Ability to distinguish between colors to review print materials and ensure brand consistency. * Some local and conference travel. * Evening and weekend work hours required occasionally; on-call availability required approximately 1-2 times per month for urgent communication needs. IndyGo is an Equal Opportunity Employer.

Responsibilities

The Communications Manager develops, manages, and executes key communications supporting organizational initiatives and public relations efforts. This role also acts as a project manager for the Public Affairs Department, ensuring cohesive marketing strategies and communications.