Communications Manager at ServiceNet

Northampton, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

63000.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Writing, Storytelling, Content Development, Newsletters, Website Articles, Press Releases, Marketing Materials, Social Media Strategy, Digital Communications, Analytics, Brand Guidelines, Messaging Support, Editing, Proofreading, Project Management, Supervision

Industry

Mental Health Care

Description

Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Tuition assistance Communications Manager Full-Time Location: Northampton, MA Pay Range: $53,000 - $63,000 Position Description: The Communications Manager plays a key role in shaping and sharing the organization’s story. With a strong focus on writing, social media and meaningful storytelling, this position helps bring the mission to life through compelling content that connects with diverse audiences - clients, staff , donors, and community partners. Key Responsibilities: Writing & Storytelling Write clear, engaging, and authentic stories that highlight programs, people and community impact. Develop content and submit timely newsletters, website articles, press releases, and marketing materials Collaborate with program staff to identify and shape stories that reflect organizational values and outcomes. Social Media & Digital Communications: Assist in executing the organization's social media strategy and oversee daily posting, engagement and analytics. Coordinate with internal teams to highlight key events, initiatives and success stories. Monitor emerging trends and make recommendations to strengthen online presence and engagement. Brand & Messaging Support Uphold brand guidelines and ensure cohesive messaging across print, digital, and visual materials. Edit, proofread and finalize communications from across the organization to maintain quality and clarity. Support communications planning for major initiatives, events and campaigns. Supervision & Collaboration Provide direction and support to assigned communications team member(s), fostering skills development and alignment with team goals. Partner with staff across departments to share resources, discuss & streamline processes, and coordinate communications efforts to meet deadlines. Contribute to an inclusive, mission-driven culture that values creativity, teamwork, and integrity. Qualifications: Bachelor's degree in communications, journalism, marketing, or a related field; equivalent experience considered. 3+ years of professional experience in communications, public relations, or content development. Supervisory or mentorship experience preferred. Exceptional writing and editing skills, with proven ability to craft stories that inspire and inform. Experience managing social media platforms and digital content strategies. Strong interpersonal and project management skills, with ability to balance multiple priorities. Have and maintain a valid Driver's License for a minimum of 6 months with an acceptable driving record. Benefits: Generous PTO (time-off) package. Comprehensive health and dental insurance plans. Life insurance and long-term disability insurance. 403(b) retirement plan. Tuition remission for eligible classes. Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. Opportunities for career development and advancement. And much more About ServiceNet ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others. Join Us Join us and become part of a caring community that helps others find joy and purpose. Apply today. Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Responsibilities

The Communications Manager is responsible for shaping the organization's narrative through writing, social media management, and creating compelling content for diverse audiences like clients, staff, and donors. Key duties include developing various written materials, executing social media strategy, upholding brand guidelines, and providing direction to team members.