Communications Officer at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tasking and Coordinating, Emergency Dispatch, Telephone Communication, Pressure Management, Professionalism, Time Management, Typing Speed, Data Entry, Cognitive Reasoning, Reading Comprehension, Short-term Memory, Multi-tasking, Decision Making, Resilience, Problem Solving

Industry

Law Enforcement

Description

20 x Communications Officer Ongoing Full-Time Surry Hills, Penrith About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW. About the role We have an opportunity for 20 x Communications Officers to be part of our Radio Operations Group, Technology & Communication Services Command. The Communications Officer primary role is responsible for tasking and coordinating activities if police vehicles responding to incidents. The role also processes urgent and non-urgent telephone calls providing timely information to operational police to enable appropriate action to be taken. Successful applicants to undertake a paid training course. Shift work including penalty rates. View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role) What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: competitive salary; flexible work options; opportunity to purchase leave; annual leave loading; corporate wellbeing programs including seminars and the Fitness Passport; free annual influenza vaccination; and salary packaging options via superannuation contributions or a novated vehicle lease. How to Apply Applications can only be submitted electronically via the I Work for NSW website. To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role. Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview. You must also address each of the following Target Questions (500 word limit per question) in the text boxes provided in the online application or attach as a separate document. Target Question 1: Provide an example of a time when you had to manage pressure or criticism while maintaining professionalism. How did you approach it? Target Question 2: Provide an example of a time you had overlapping deadlines. How did you decide what to tackle first, and what was the result? Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. All applicants who are short-listed from the application stage will be required to undergo a computer test including typing speed (a minimum of 35 words per minutes), data entry, cognitive reasoning and reading comprehension. Applicants will also be asked to participate in a one-way video interview (FaceCruit), where they will be asked to respond to a series of questions. Applicants who meet the required standard will then proceed to an assessment centre where short-term memory, multi-tasking, decision making, resilience and problem solving will be assessed. Only applicants who rank highest in this process will proceed to the interview stage. Initial entry requires undertaking the paid Training Program. This is a fifteen week full-time course, which will be run at Radio Operations Centre, Sydney Police Centre Surry Hills, commencing 1st November 2026. All trainees must successfully complete this Training Program and probation period to retain their appointment. This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administrative Officer and Temporary Employees) Award 2009. Shift penalties are paid in accordance with clause 89.1 of the Award. If you require any further information about this opportunity, please contact the hiring manager Jeff Todd via (02) 9265 4704. To be eligible to apply for this role, you must meet one of the following statuses: an Australian Citizen; a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Our commitment to Diversity At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages. We understand that the recruitment journey may present unique challenges. If you: Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. For more information on applying for roles with the NSW Police Force click here For Technical assistance please contact: taleosupportexterna@police.nsw.gov.au (Please include the word Taleo in the subject line) Thank you for your interest in this role. We look forward to receiving your application.

Responsibilities

Responsible for tasking and coordinating police vehicles responding to incidents. Processes urgent and non-urgent telephone calls to provide timely information to operational police.