COMMUNICATIONS OFFICER

Salary: £32,671 - £38,717 (£24,921 - £28,302 + shift and weekend working allowance)
Location: Fulford Road, Force Control Room, York
Hours: Full-time (7am-7pm days, 7pm-7am nights)
Shift Pattern: Rotating shifts 2 days, 2 nights, 4 days off
Contract: Permanent
Are you looking for a rewarding career where every day presents new challenges? Join us at North Yorkshire Police as a Communications Officer in our Force Control Room, where you will play a critical role in supporting the public and ensuring a swift police response.

KEY REQUIREMENTS:

• No previous experience is necessary; we are looking for individuals with common sense, strong IT and typing skills, attention to detail, and excellent communication abilities.
• Willingness to work a 24/7 shift pattern of 12-hour shifts on a 4 on, 4 off rotations.
• Emotional resilience and the ability to handle sensitive situations professionally.

WHAT YOU’LL DO:

• Be the first point of contact for emergency 999 and non-emergency calls, providing professional and customer-focused support.
• Assess, prioritise, and triage calls based on urgency and available resources.
• Work with colleagues across North Yorkshire to coordinate police responses efficiently.
• Create accurate records of reported incidents in real-time, supporting effective deployment of officers.
• Facilitate communication with callers who speak little or no English, ensuring accessibility for all communities.
• Use police systems to record information related to crimes, domestic violence, road traffic collisions, and missing persons.
• Conduct Police National Computer enquiries, such as vehicle and name checks, to assist officers.
• Handle online reporting and provide guidance to members of the public.

IS THIS ROLE FOR YOU?

• Can you stay calm under pressure while handling multiple tasks at once?
• Do you have strong decision-making and problem-solving skills?
• Are you a great communicator who can reassure and support callers in distress?
  If so, we’d love to hear from you!