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Communications Operator at Kaiser Permanente
Los Angeles, California, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Multi-tasking, Interpersonal skills, Typing, PC proficiency, Emergency procedures, HIPAA compliance, Call routing, Overhead paging

Industry

Medical Practices

Description
Job Summary: Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines. Essential Responsibilities: Provide exceptional customer service to both our internal and external customers Provide courteous and cooperative service on each and every encounter Must possess strong interpersonal skills and the ability to multi-task Receive and correctly route incoming calls Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging Provide patient information as appropriate and adhere to all HIPAA guidelines Report equipment malfunction as needed Orient new staff, or less experienced Operators Other duties as assigned Basic Qualifications: Experience Minimum of six (6) months experience providing front line customer service. Working knowledge of PCs. Type 25 wpm. You must take and pass the typing test prior to the end of the posting period or your bid will be bypassed. Test must be current within one (1) year. Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High school or equivalent. License, Certification, Registration N/A Additional Requirements: Preferred Qualifications: Bilingual (English/Spanish). Busy phone experience Notes: This is an on-call position, working days and hours may vary within the specified shift
Responsibilities
The Communications Operator is responsible for routing incoming calls, paging medical center personnel, and initiating emergency procedures. They must provide exceptional customer service while adhering to HIPAA guidelines and maintaining equipment.