Job Number:
J0825-0194
Posting Date:
September 4, 2025
Closing Date:
September 12, 2025
Job Title:
Marketing and Communications Assistant
Branch/Department:
Toronto Reference Library
Division:
Communications, Programming & Customer Engagement
Employment Type:
Permanent Full Time

of Open Positions:

1
Work Schedule (Week1):
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Off
Sunday: Off
Work Schedule (Week2):
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Off
Sunday: Off
Salary:
$68,177.20 - $77,022.40/Year
Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19): 35 hours per week.

JOB SUMMARY:

To provide administrative and Marketing and Communications support to the Marketing & Communications department in its function to communication to customers, stakeholders, the general public and the media to raise awareness of and support for the library.

QUALIFICATIONS:

• Three [3] year community college programme in journalism, marketing or communications or an equivalent combination of education and experience.
• 1-2 years’ related experience in corporate communications or marketing.
• Excellent writing and verbal skills; ability to edit and proofread; understanding of basic layout, graphic design, printing and photography.
• Accuracy and speed in keyboarding.
• Demonstrated knowledge of relevant software applications.
• Broad knowledge of library services and issues to interpret them to the public and the media.
• Confidence, discretion and tact in dealing with the public and the media.
• Ability to plan and organize projects.
• Interpersonal skills; ability to work well in team.
  The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.

DUTIES:

Under the general direction of the appropriate manager, this position is responsible for:

ADMINISTRATIVE DUTIES:

• designing and using complex formats on databases to generate various documents and correspondence
• designing micro-computer programs for statistical and report generation
• arranging for the delivery, expediting and distribution of correspondence and documents from/to internal and external contacts
• coordinating and scheduling projects and arranging required resources
• identifying needs and researching, compiling and analyzing information related to marketing and communications
• departmental activities and responsibilities
• communicating and receiving information from/to internal/external contacts and resolving problems/conflicts of an administrative nature.
• coordinating and processing purchase requisitions and petty cash; maintaining office supplies, attendance records and vacation schedules
• reviewing and amending administrative procedures
• performing other duties as required

MARKETING & COMMUNICATIONS DUTIES

• promoting awareness and usage of the library’s collections and services by assisting in the writing and editing of marketing materials.
• responding to customer queries; supporting the customer feedback function to assist the department in maintaining two-way communications with customers and facilitating the use of customer data for service improvements.
• support departmental activities related to the maintenance of relationships with the local media and the library media to build and maintain the image of the library.
• write first drafts of marketing, customer and corporate communications materials. including media releases, fact sheets, promotional copies and reports, as required.
• participating in staff teams to coordinate specific marketing promotions, publications, events or fundraising initiatives.
• marketing the library’s collections and services by overseeing the logistics of system and branch events and programs.
• performing other duties as required.