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Communications Rep, PRN, Shift Varies at Huntsville Hospital Health System
Decatur, Alabama, United States -
Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

PBX Telephone System Operations, Keyboarding Skills, Quality Voice Tone, Communication, Monitoring Alarms, Emergency Response, Confidentiality, HIPAA Regulations, Documentation, Paging Systems, Interpretation Services, Computerized Programs, Fire Alarms, Code Alarms, Customer Service, Healthcare Experience

Industry

Hospitals and Health Care

Description
Overview Job Summary: The PBX/Operators are responsible for operating the main DGH phone system console. Operators must appropriately answer and direct all internal and external phone requests. Additional responsibilities include assisting in monitoring fire and code alarms. Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values. Responsibilities Key Responsibilities / Essential Functions Operates Meridian Telephone System Console according to procedures. Receive calls, answer questions of callers, relay calls, and effectively use paging systems. Operate TDDY according to policy. Follows procedures to complete the Switchboard paging log for each paging request. Document in log book unusual events and report to appropriate Hospital Staff according to procedure. Utilize Interpretation services and/or consult with Alabama Relay Service as required to aid communication for the hearing impaired. Utilize computerized programs to expedite the relay of calls. Monitor and respond to alarms, codes according to policy. Responds to “on call personnel” requests. Reviews and understands Emergency Plans and responds accordingly. Maintains confidential information follows HIPAA regulations, and disposes of confidential forms according to policy. Qualifications Minimum Knowledge, Skills, Experience Required: Working knowledge of PBX telephone system operations; keyboarding skills; Quality voice tone. Education: High school diploma Experience: Previous healthcare and/or PBX experience highly desirable
Responsibilities
The Communications Rep operates the main phone system console, answering and directing calls while monitoring alarms and codes. They also document unusual events and maintain confidentiality according to HIPAA regulations.