WHEN YOU JOIN VERIZON

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

This role on the National Consumer Unit Communications team will be responsible for communications strategy and execution that drives consumer business results focused on customer experiences that build trust, insights-driven storytelling and experience leadership, while also championing and leading broader, high-priority business initiatives, positioning and workstreams. This role will be responsible for understanding, interpreting and creating digestible content around customer experience (CX) and what it means for customer loyalty and growth. This person will act as a critical link, ensuring all communications initiatives are cohesive and strategically aligned across the business.

Responsibilities:

• Leading strategy and execution of strategic, high-profile consumer moments that deepen customer relationships and elevate Verizon as a customer-first brand.
• Translating consumer insights and market trends into compelling narratives and story angles that resonate with target audiences and position Verizon as an industry leader.
• Building and managing executive visibility platforms for key executives.
• Driving media strategy and execution for reaching target press that amplifies key moments and reinforces Verizon’s leadership.
• Developing and maintaining strong relationships with influential audiences, including journalists, social influencers, external partners and cross-functional internal stakeholders.
• Providing strategic counsel to executives and other cross-functional teams to shape brand narrative.
• Managing agency partners to create and execute plans that drive business results.
• Helping to protect the Verizon brand by identifying and mitigating reputational risk.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience working on complex launches.
• Strong project management skills and the ability to work under pressure on multiple projects simultaneously while meeting deadlines and delivering consistently high-quality work.
• Ability to build and maintain relationships with the press.
• Willingness to travel.

Even better if you have one or more of the following:

• A background in consumer products, tech or marketing.
• Strong relationships with reporters.
• A proven track record of developing and implementing integrated communications plans that go beyond traditional public relations.
• Exceptional written, verbal and presentation skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.