QUALIFICATIONS

Bachelor’s degree required.

• Bachelor’s degree in Communications, Computer Science, Information Technology, or a related field preferred.
• Experience or familiarity with online admissions systems and CRMs (e.g., Slate and PeopleSoft).
• Proficiency in Microsoft Office Suite.
• Basic knowledge of digital communication tools, troubleshooting software, and web-based platforms.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Effective interpersonal, written, and verbal communication skills.
• Ability to provide technical support and training to a diverse team and user base.
• Comfortable working independently in a fast-paced, deadline-driven environment.

• Support the setup, configuration, and maintenance of communication platforms including CRM systems, graduate application and content management systems.
• Monitor the performance of the graduate application, identify user experience issues, and collaborate with IT to implement improvements.
• Maintain up-to-date documentation and support resources for the admissions application process, including FAQs and troubleshooting guides.
• Support the creation, formatting, scheduling, and distribution of digital communications including email campaigns and SMS messages.
• Assist in analyzing campaign and application engagement data and generate basic reports to evaluate communication effectiveness and applicant behavior.
• Help ensure smooth technical operations for recruitment events, campus visits, webinars, and virtual open houses.
• Stay current with communication and admissions technologies and suggest enhancements for outreach, application usability, and internal processes.
• Update communications and support dynamic content generation, such as PDF templates, and recommendation workflows.
• Create and maintain queries to support reporting and operational needs.
• Assist with managing user accounts, emails, data exports, and imports.
• Other duties as assigned by Associate and Assistant Directors.
• Hybrid: 70% In-Perso