Communities Housing Officer

at  Futures Housing Group

FRONTLINING FUTURES

We’re on the hunt for a housing officer to hit the ground running, are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.
You’re truly customer focussed and ready to deliver a broad range of services to our customers across the East Midlands, due to the nature of this role we have a number of locations in the Amber Valley area which could serve as your base location.
Using your practical knowledge and problem-solving you’ll be providing a customer-focussed approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team, whilst collaborating with external partners to enhance and support the wider community needs.
Far from being bound to your desk, you’ll be given the technology to work effectively in the community.
This role will give you the perfect platform to showcase your housing background and the skills you’ve gained in a range of tenancy matters from sign-ups, tenancy breaches, safeguarding, domestic abuse issues and attending court.

• Ensure all tenancy matters, including changes to tenancy, are actioned in a way which demonstrates effortless customer experience.
• Ensure a focussed response to ASB and other tenancy breaches using appropriate action and ensuring cases are responded to quickly and professionally. Taking responsibility for any legal and court action required, ensuring evidence is secured, witness statements and court paperwork completed in a timely manner and in conjunction with any legal representative of the organisation, attending court as and when required, including directional hearings on behalf of the organisation.
• Provide short term tenancy support to customers who are at risk of, or in breach of their tenancy. Signposting to partners where appropriate.
• Undertake regular inspections, taking responsibility for resolving low level issues in a re-active manner.
• Develop and maintain effective relationships with partners, providing effortless experiences for customers.