QUALIFICATIONS

• A High School Diploma or equivalent;
• Experience working with the public is required;
• Experience with Microsoft Office suite is required;
• Experience with teleconference, video equipment and learning management systems (i.e. teams, D2L, Brightspace) are assets;
• Experience working in educational environments is an asset;
• Criminal record check vulnerable sector;
• Class 5 driver’s license;
• A combination of education, training and experience may be considered.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication skills
• Excellent customer service skills

Community Education Committee (CEC) Services

• Record CEC minutes
• CEC agenda template
• Contact CEC members for meetings
• Set up facility for meetings
• Prepare/disseminate agenda packages
• Preparing the Student Learning Assistant report
• Assist with Council of Community Education Committees (CCEC) repor

Client Services

• Customer service
• Provide reception (phone, walk-in)
• Handle inquiries
• Provide information on College programs
• Provide information on Continuing Education & Corporate Training
• Counselling or education planning referrals
• Schedule appointments for:
• Educational planning
• Career planning
• Funding
• Disseminate course/career information
• Maintain educational/career resource libraries
• Facilitate application forms
• Contact applicants as needed
• Applicant inquiry/follow up
• Application and fee collection

Retention Services

• Orient students to services and facility
• Coach students in time management skills
• Coach students in study skills
• Provide library assistance
• Provide students assistance for Computer use
• How to access e-mail
• How to access online classes
• How to use Moodle for course work and accessing information
• Provide Internet assistance and information on proper internet usage
• Assist students in navigating the Northern Lakes College web site
• Arrange appropriate learning environments
• Refer students to instructor(s) for remediation or learning consultant if required

Recruitment Services

• Prepare local promotional materials
• Make presentations to local groups
• Distribute promotional materials
• Represent Northern Lakes College at trade shows
• Other recruitment activities as required
• Identify and report training needs and barriers

Community Education Committee (CEC) Services

• Record CEC minutes
• CEC agenda template
• Contact CEC members for meetings
• Set up facility for meetings
• Prepare/disseminate agenda packages
• Preparing the Student Learning Assistant report
• Assist with Council of Community Education Committees (CCEC) report

Distance Delivery Services

• Collect, store, proctor and return exams
• Proctor online exams
• Assist students and instructors with Photocopying, Scanning
• Maintain Xerox Document Centres
• Distribute, collect and return learning materials
• Maintain Student files
• Arrange conferencing connections
• Maintain/troubleshoot learning technologies

Site Management Services

• Open and close facility/rooms
• Arrange for and set up facility as requested
• Maintain schedules and bookings for rooms, equipment and libraries
• Assist in recording student attendance
• Maintain administrative and educational supplies
• Maintain generic campus supplies and learning resources
• Maintain hosting supplies
• Ensure security for equipment, resources, exams, etc.