Community Administrator (Ojo Caliente) at Ojo Spa Resorts

Ojo Caliente, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Landscaping, Budget Management, Team Supervision, Safety Compliance, Guest Relations, Communication Skills, Problem Solving, Interpersonal Skills, Technology Proficiency, Flexibility, Physical Stamina, Event Coordination, Documentation Skills, Customer Service, Community Engagement

Industry

Hospitality

Description

Description Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences. Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. What sets us apart? We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive. Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. POSITION DESCRIPTION The Community Manager is responsible for overseeing the care, maintenance, landscaping, and general upkeep of all auxiliary buildings and surrounding grounds on the resort property. This role ensures that all common areas and facilities remain safe, attractive, functional, and aligned with the resort’s high standards for guest and resident satisfaction. This is a hands-on leadership role that involves coordinating with maintenance staff, contractors, and landscape teams while maintaining strong communication with resort management and ownership. Responsibilities 1. Facilities Oversight - Manage the upkeep, curb appeal, safety, and appearance on the interior and exterior of all non-primary structures on the property (e.g., laundry facilities, staff quarters, storage buildings, maintenance shops, pool areas, etc.). Use the workorder system to submit repairs and safety issues. Conduct pre- and post-occupancy inspections in a timely manner. 2. Landscaping & Grounds Maintenance - Provide direction and support to the Landscape team to achieve the resort’s brand aesthetic. Ensure grounds are well-maintained, landscaped areas are healthy and aesthetically pleasing, and all outdoor amenities are clean, safe, and functional. 3. Maintenance Coordination - Schedule and supervise repairs, preventative maintenance, and inspections across all auxiliary facilities. Coordinate with vendors and contractors when needed. 4. Budget & Inventory Management - Assist in preparing and managing the budget, track expenses, order supplies, and managing inventory for housing units, storage units, and related areas. 5. Team Supervision – lead, support, and contribute when maintenance and grounds staff are working on projects, tasks, and repairs in areas of oversight. 6. Safety & Compliance - Ensure all work is conducted in compliance with safety standards and regulatory requirements. Identify and address any potential hazards on property. 7. Resident & Guest Relations - Respond to facility-related concerns or requests in a timely and professional manner. Act as a liaison between guests/residents and maintenance teams and management. Works closely with Human Resources who oversees Housing Agreements with staff. 8. Seasonal Resort Decorating – Will oversee the ordering, execution, and placement of seasonal/holiday decorations around the resort. Will work with the appropriate staff to install and dismantle decorations and holiday trimmings throughout the year. 9. Property Site Tours - Escort and tour guests/staff through spa, springs, and resort facility as needed. 10. Address Staff and Guest Concerns - Communicate visitor protocols of conduct to staff and guests when needed per Ojo Caliente resort guidelines and house rules in areas of oversight. 11. Photo and Written Documentation – Creation and upkeep of all checklists, workflows, calendars, and photo libraries to have documentation of the condition of auxiliary buildings prior to being used and after use. Damages, vandalism, and deterioration will be reported through the work order system. In the event of staff damages, they will be reported to Human Resources and the General Manager. 12. FF&E/Inventory Catalogs – Develop and maintain a photo catalog of all furniture, fixtures, and equipment of all units. 13. Create a Positive Community Experience – Periodic coordination and hosting of community events for staff to promote high morale and camaraderie and position Ojo as an employer of choice. 14. Calendar Upkeep – Maintain a yearly calendar of timelines, events, seasonal activities that need to be given attention. Use digital calendars and tickler files so important dates are not missed. 15. Housekeeping – Clean, restock, and prepare units for the next occupant. Report any deficiencies or damages. Assist with check-ins and departures. 16. Courier/Delivery Service – Periodic pick-up and delivery between both resorts. (OSF and OC.) May also include transport of staff and guests. 17. Work Week/Temporary Assignments – adapts work schedule during busy and slow seasons. A temporary assignment may be required during slow seasons to ensure that a full work week is met. Workdays will be flexible based upon the needs and calendared tasks of the Community Manager. Supervision: 1. Supervise team members, under the direction, in collaboration with other supervisors, and in the absence of department Management. 2. Supervise contractors and vendors when on property doing repairs, cleaning, construction, or maintenance, and making deliveries. 3. Maintains a calm demeanor when confronted with difficult situations to set a positive example for team members.This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management. Qualifications 1. Minimum of three year’s resort, facilities, or community management experience is preferred. 2. CPR and First Aid preferred. 3. College Degree or equivalent life experience. 4. Bilingual (English/Spanish) a plus. 5. Reliability and punctuality are critical. 6. Desire to ensure the best guest and staff experience. 7. Strong interpersonal skills. Strong verbal and written communication skills. 8. Computer and technology proficient in Word, Excel, Outlook, workorder software, and resort software. 9. Ability and willingness to follow Management’s instructions. 10. Ability to work under pressure with a high level of patience and empathy. 11. This is a year-round position that requires working outdoors on occasion depending on the projects scheduled. Must be able to work in all weather conditions and temperatures. 12. The position requires manual dexterity, auditory and visual skills, the ability to create written and oral instructions and procedures, and the ability to speak and communicate clearly. 13. Ability to work a flexible schedule, including days, nights, weekends, and holidays based upon business and seasonal needs. 14. Physical Requirements: Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 40 pounds. If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions. Ojo Spa Resorts Discounts and Perks: Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: Mission based company with values you can trust Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods Employee Assistance Program (EAP) Paid Sick Time Paid Time Off Ongoing training to build critical skills for current and future roles Numerous Growth & Developmental Opportunities Competitive Compensation Discounted Employee Lunch Free Lunch/Dinner on Thanksgiving & Christmas Employee Appreciation Lunches Above and Beyond Awards - Ojo Bucks for eligible employees Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 40% off Spa Treatments (includes private pools and private Ojitos) 40% off at the Restaurants 20% off at the Gift Shops Discounted Lodging Rate Hiking Trails Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations: Only 25 miles away from Espanola, NM. Abiquiu, NM, is located only 31 miles away from our resort. Pojoaque, NM, is conveniently located only 34 miles away. Taos, NM, is a short 40-mile drive from Ojo Caliente. Los Alamos, NM, is just 42 miles away. Santa Fe is 50 miles away. Make Ojo Spa Resorts your next career destination! To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com

Responsibilities

The Community Administrator is responsible for overseeing the care, maintenance, landscaping, and general upkeep of all auxiliary buildings and grounds at the resort. This role involves coordinating with maintenance staff and ensuring that all facilities meet high standards for guest satisfaction.