Community Advising Specialist (Italian-Speaking) at The Social Hub

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Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

2625.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Negotiation, Organizational Skills, Communication, Salesforce, Mews, Event Temple, AI Support, Fluent Italian, Fluent English

Industry

Hospitality

Description

Your Mission, Should You Choose To Accept It You’re the friendly expert who turns group inquiries into memorable stays and long-term fans of The Social Hub. As our Community Advising Specialist, you’re the one B2B and B2C clients trust when they want to bring their people together across multiple The Social Hub locations. You guide them, advise them and craft bookings that feel personal, smooth and exciting from the first call to the final check-out. You spot chances to grow revenue without losing the human touch, and you keep conversations warm, honest and clear. You’ll work closely with our commercial teams, stay plugged into performance updates and help shape how groups experience TSH across Europe. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Handle group inquiries for B2B and B2C clients and turn them into bookings across our locations Negotiate rates, craft offers and spot upsell moments that make stays even better Use daily Service Hub tasks and checklists to keep every request clear and under control Manage invoices and payment details with accuracy and zero fuss Share arrival info that helps teams welcome guests with confidence Work with our Hotel Management Systems (Mews, Event Temple, Salesforce Service Cloud and AI support) Guide guests through everything The Social Hub offers, from meeting rooms to community events Join weekly and monthly conversations with Commercial and Revenue teams to keep performance on track Who You Are You have a Vocational and/or Bachelor Educational degree You bring 1-3 years of experience in a similar role, ideally in hospitality, travel or customer service You have a commercial mindset and enjoy conversations that lead to smart wins for guests and for TSH You’re organized, calm under pressure and comfortable handling multiple requests at once You bring confidence with tools like Mews, Event Temple and Salesforce Service Cloud, and curiosity for AI You speak fluent Italian and English, and ideally another European language such as Spanish, French, German, Dutch or Portuguese What We Offer You start with a 6-7 month fixed-term contract with a monthly gross salary of €2.625,- The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities. We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future. The chance to learn and grow in your role with the potential for future growth. The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family! The freedom to work remotely or to come to the office – whatever suits you best! A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion, or culture. Your authenticity keeps our team diverse. Come as you are.

Responsibilities

Handle group inquiries for B2B and B2C clients and turn them into bookings across multiple locations. Negotiate rates, craft offers, and manage invoices while ensuring a smooth experience for guests.