ABOUT ACHIEVERS

The “Achievers Employee Experience Platform™” empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!

Customer Knowledge Portal

• Oversee the day-to-day management of our customer knowledge portal, ensuring it is updated with relevant resources, articles, and best practices.
• Collaborate with subject matter experts to create and curate engaging, high-quality content for customers.
• Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization.
• Act as a customer advocate, capturing feedback to drive continuous improvement of portal content and functionality

• Managed Services Campaign Management
• Act as a trusted advisor to Managed Services customers, providing campaign strategy, content, and execution support.
• Collaborate with customers to understand their goals and align campaigns with their organizational objectives.
• Offer guidance on leveraging our platform foe recognition, rewards and feedback campaigns, ensuring maximum impact and ROI.
• Manage multiple customer campaigns simultaneously, ensuring deadlines and expectations are met with excellence.
• Create tailored communication plans for Managed Services customers, addressing their unique needs and objectives.
• Partner with designers and writers to produce campaign assets, including emails, infographics, and video content.
• Monitor campaign performance metrics and optimize future efforts based on results.

Customer Knowledge Portal

• Oversee the day-to-day management of our customer knowledge portal, ensuring it is updated with relevant resources, articles, and best practices.
• Collaborate with subject matter experts to create and curate engaging, high-quality content for customers.
• Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization.

• Act as a customer advocate, capturing feedback to drive continuous improvement of portal content and functionality.

Support for Larger Communications Initiatives

• Assist the team lead in planning and executing larger communications projects, such as process improvements, product and feature releases, and strategic announcements.
• Collaborate with cross-functional teams to ensure alignment and consistency in messaging across all channels.
• Provide research, content development, and logistical support for initiatives aimed at enhancing customer engagement and understanding.
• Coordinate the creation and distribution of communication assets, ensuring timely delivery and quality.

• Contribute to post-initiative reviews by collecting feedback and data to inform future process improvements and communication strategies.

Collaboration and Stakeholder Engagement

• Work closely with product, design, and training teams to deliver consistent and impactful customer experiences.
• Partner with Customer Success Managers to ensure seamless communication and alignment with customer objectives.
• Represent customer needs and feedback to internal teams, driving continuous product and service improvements.