ABOUT ACHIEVERS

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we empower employees across 170+ countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

Customer Knowledge Portal

• Oversee the day-to-day management of our customer knowledge portal, ensuring it is updated with relevant resources, articles, and best practices.
• Collaborate with subject matter experts to create and curate engaging, high-quality content for customers.
• Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization.
• Act as a customer advocate, capturing feedback to drive continuous improvement of portal content and functionality

• Managed Services Campaign Management
• Act as a trusted advisor to Managed Services customers, providing campaign strategy, content, and execution support.
• Collaborate with customers to understand their goals and align campaigns with their organizational objectives.
• Offer guidance on leveraging our platform foe recognition, rewards and feedback campaigns, ensuring maximum impact and ROI.
• Manage multiple customer campaigns simultaneously, ensuring deadlines and expectations are met with excellence.
• Create tailored communication plans for Managed Services customers, addressing their unique needs and objectives.
• Partner with designers and writers to produce campaign assets, including emails, infographics, and video content.
• Monitor campaign performance metrics and optimize future efforts based on results.

Customer Knowledge Portal

• Oversee the day-to-day management of our customer knowledge portal, ensuring it is updated with relevant resources, articles, and best practices.
• Collaborate with subject matter experts to create and curate engaging, high-quality content for customers.
• Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization.

• Act as a customer advocate, capturing feedback to drive continuous improvement of portal content and functionality.

Support for Larger Communications Initiatives

• Assist the team lead in planning and executing larger communications projects, such as process improvements, product and feature releases, and strategic announcements.
• Collaborate with cross-functional teams to ensure alignment and consistency in messaging across all channels.
• Provide research, content development, and logistical support for initiatives aimed at enhancing customer engagement and understanding.
• Coordinate the creation and distribution of communication assets, ensuring timely delivery and quality.

• Contribute to post-initiative reviews by collecting feedback and data to inform future process improvements and communication strategies.

Collaboration and Stakeholder Engagement

• Work closely with product, design, and training teams to deliver consistent and impactful customer experiences.
• Partner with Customer Success Managers to ensure seamless communication and alignment with customer objectives.
• Represent customer needs and feedback to internal teams, driving continuous product and service improvements.