Community and Support Internship at Tamatem

Amman, Amman, Jordan -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Adaptability, Patience, Empathy, Teamwork, Multitasking, Problem Solving, Gaming Expertise, Customer Service, Community Support

Industry

Software Development

Description

Tamatem’s Community & Support Internship As a Community and Support Internship at Tamatem, you will take on a leadership role within the community support team, leveraging your experience and expertise to provide top-notch support to our users. You will play a vital role in ensuring user satisfaction, resolving complex inquiries, and maintaining a positive user experience. You will: ● Handle a significant volume of user inquiries, tickets, and comments with efficiency and professionalism. ● Respond to customer requests or inquiries regarding services, products, and billing, demonstrating a deep understanding of our games. ● Prioritize the customer's needs, ensuring a high level of care, compassion, and accuracy in all interactions. ● Provide logical advice to users on the best ways to maximize their gaming experience. ● Monitor in-game chat and ensure a positive and respectful user environment. ● Go above and beyond to provide excellent quality customer service and resolve user issues to their satisfaction. ● Maintain open and interactive communication with users, demonstrating a commitment to their needs. ● Continuously strive to enhance the overall user experience through your interactions and feedback. ● Maintain up-to-date user databases through effective internal and external communications. ● Collect and analyze user information to contribute to team efforts and report on product or service performance. ● Play our games regularly to stay informed and provide relevant support. You have: ● Bachelor's Degree in Sales, Customer Service, or a related field. ● 1-3 years of experience in community support or customer service, preferably in the mobile gaming industry. Skills and experience you will bring to us: ● Excellent time management skills. ● Ability to adapt and respond effectively to various user personalities. ● Patience and empathy in dealing with user inquiries and concerns. ● Strong teamwork and multitasking abilities. ● Ability to perform under pressure and resolve complex user issues. ● Strong problem-solving skills and a commitment to exceptional user support. ● A strong work ethic, a team-oriented attitude, and flexibility. ● Deep knowledge of our products and services, demonstrating expertise in gaming. ● A passion for gaming and a genuine interest in ensuring users have a positive experience.

Responsibilities

The role involves managing a high volume of user inquiries and tickets to ensure a positive gaming experience. Responsibilities include monitoring in-game chat, analyzing user data, and providing logical advice to maximize user satisfaction.