Community Assistant at Tailwind Group, Inc.

Ames, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

12.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Marketing Efforts, Leasing Inquiries, Conducting Tours, File Documentation, Fee Collection, Problem-Solving, Organization, Communication Skills, Integrity, Professionalism, Self-Motivated, Teamwork, Microsoft Office

Industry

Real Estate

Description

Description Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team! The Position: The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property. The Property: The Quarters Ames is a resort-style housing community consisting of 195 units and 518 beds, specifically built and designed with Iowa State University students in mind. This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs. The compensation rate for this position is $12.00 per hour plus bonus potential. This rate is determined by current market data based on the position requirements and complexities. Responsibilities & Duties Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members. Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events. Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident. Assist with annual unit turnover and help execute move-in/move-out procedures. Complete administrative and Front Desk tasks and duties. Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy. Seek feedback from residents and communicate them with the team. Respond to after-hour emergency issues as needed. Perform other duties as directed by Property Manager. Requirements Prefer for our Community Assistants to live onsite and be currently enrolled at the university. Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously. Possess strong administrative, organization, and communication skills. Demonstrate a high level of integrity and professionalism. Be a self-motivated individual and excel at working in a team environment. Ability to have a positive and innovative approach to problem-solving. Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook. To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/. A complete list of responsibilities and duties can be provided during the interview process. This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer. Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.

Responsibilities

The Community Assistant is primarily responsible for delivering high-quality customer service to current and future residents while providing essential administrative support to the office staff. This role involves executing marketing efforts, responding to leasing inquiries, assisting with unit turnover, and handling administrative front desk tasks.