Community Association Manager (CAM) at Quail West Foundation Inc

Naples, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

85000.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Architectural Review, Governance, Compliance, Administrative Office Leadership, Residential Relations Management, HOA Operations, Capital Projects, Supervision, De-escalation, Workflow Continuity, Property Inspections, Financial Acumen, Regulatory Knowledge, MS Office Suite, Notary Public

Industry

Hospitality

Description

Description We are currently looking for a HOA Manager to join the Quail West team! Quail West is a leading private golf and country club that prides itself on providing world-class facilities for Members and their guests and an extraordinary and inclusive, yet unpretentious lifestyle. One of Southwest Florida’s most welcoming clubs, Quail West’s courses, facilities and services are shared by a limited number of members to enhance the quality of the member experience. Summary: The Homeowners Association (HOA) Manager serves as the second-in command to the Director of HOA and plays a key leadership role in the daily operations of a large-scale master-planned community. This position is responsible for architectural review coordination, governance and compliance support, administrative office leadership, and residential relations management. The HOA Manager acts with delegated authority in the Director of HOA’s absence to ensure operational continuity, sound decision-making, professional member interaction while maintaining strict adherence to Florida Statutes, governing documents, and community standards. This is a Full-Time Salary Position Pay rate: Competitive compensation starting at $85,000, with flexibility for highly qualified candidates. Work Schedule: Monday - Friday . Weekends as needed. Why Join the Quail West Team? Excellent Paid Time Off program Discounts on retail items at the Golf Shop & Salon Amazing parties & celebrations throughout the year Employee Assistance Program Playing and practice privilege And many more! Essential Duties and Responsibilities: Assist the Director with daily HOA operations, capital projects, and strategic initiatives. Serve as acting operational lead in the Director’s absence, ensuring workflow continuity and timely decision-making. Supervise, train, evaluate, and maintain time records for the HOA Coordinator. Professionally manage and de-escalate homeowner concerns using diplomacy and solution-oriented communication. Coordinate across security, landscaping, property services, compliance, and administrative teams to ensure efficient community operations. Conduct routine property inspections and initiate, track, and verify completion of work orders. Oversee ARB administrative processes including application intake, review coordination, and communication with applicants. Prepare ARB & HOA Committee meeting agendas, supporting documentation, and official minutes; publish decisions and maintain accurate records. Monitor approved construction and renovation projects for compliance with approved plans and governing standards. Track renovation and new construction timelines, including Site Plan Management (SMP) progress. Coordinate ARB billing, refunds, consultant invoicing, and builder compliance requirements. Oversee HOA/ARB compliance tracking and work order management software. Maintain governance records, community website, and Rules & Regulations updates. Issue No Objection Letters and manage closing-related documentation. Process invoices, credit card transactions, and checkbook entries in accordance with established internal controls. Track capital project invoices and support budget alignment and monitoring. Assist with annual budget and capital planning. Support monthly financial closing procedures and documentation. Coordinate community recognition programs (e.g. Yard of the Month) Other duties as assigned by the Director of HOA. Requirements Qualifications: Active Florida Community Association Manager (CAM) license is required. Requires a high school diploma or GED; bachelor’s or associate degree preferred. Minimum of 5 years’ experience directly related to Community Association Management for large scale community 500+ homes specifically for Homeowner Associations. Requires ARC/ARB experience for homeowner’s association, a minimum of 3-5 years preferred. Strong knowledge of Florida Statutes Chapter 720, governing documents, and HOA operational best practices. Demonstrated leadership experience supervising administrative or operations staff within a community association. Strong organizational, leadership, regulatory knowledge, financial acumen, demonstrated professionalism, and exceptional communication skills. Must be able to use MS Office Suite, particularly Outlook, Excel and Word. Must be able to adapt to management software, work order, and computer programs being utilized. Notary Public (helpful for closings and association documentation). Knowledge, Skills, and Abilities: Language: Ability to read, write and comprehend correspondence, memos, and effectively present information in one-on-one and small group situations to employees. Mathematics: Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. Reasoning: Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. Other: Must have strong multi-tasking and organizational skills Ability to interpret governing documents, policies, and applicable statues. Ability to interpret and follow verbal and written instructions. Ability to communicate effectively, both verbally and in writing and exercise diplomacy. Professional judgment, discretion, and confidentiality in handling records and resident matters. Interpersonal skills necessary to effectively interface with all levels of personnel and work in a team environment. Physical Demands and Work Environment: Must be able to perform diversified but semi-repetitive operations following standardized methods and procedures under changing conditions. Must be able to sit down for a long period of time and work in a high-call volume environment. Reasonable Accommodations: Reasonable accommodation will be provided to qualified individuals with disabilities to enable them to perform the essential duties of this position.

Responsibilities

The Homeowners Association Manager acts as the second-in-command, leading daily operations, coordinating architectural review, and ensuring governance and compliance adherence for a large master-planned community. This role involves supervising staff, managing homeowner relations, and acting as the operational lead in the Director's absence.