Community Banking Administration Intern at Middlesex Savings Bank

Westborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

40609.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Computer Skills, Communication Skills, Customer Service Skills, Confidentiality, Professionalism, Cyber Security Awareness

Industry

Banking

Description

Overview The position of Intern will perform duties relative to their department to assist in achieving the overall goals of the Bank. The role will require some essential functions to be performed independently, however, the incumbent will often be expected to work in a team environment as well. Responsibilities Assist the Community Banking Analyst in developing reports to support decision-making and performance tracking, providing insight into customer habits, preferences and needs. Collaborate with the Community Banking Analyst to create a repository for the division’s campaign reporting documentation including campaign planning documents and recommendations, campaign tracking and monitoring tools and post campaign analysis reports. Support the Community Banking Analyst in completing an analysis of the division’s target staffing levels. Accompany the Community Banking Analyst on branch visits to observe and assess the customer experience provided in branch offices. The visits will occur during one of the division’s sales campaigns and will provide the opportunity to gather feedback from branch staff about the campaign. Performs a wide variety of tasks depending on the departmental assignment. These functions may encompass providing technical or customer support, administrative responsibilities or other tasks related to the department operations or programs. Builds understanding of the overall concept of the company, including the brand, customer, product goals, and/or all other aspects of service. Proactively engages with team and other internal departments to understand business responsibilities and goals. Provides suggestions to management for improving customer service and internal processes. Learns and becomes familiar with internal systems and software. Performs other related duties as assigned. Requirements Education High School Diploma is required Students entering their Junior or Senior year of college Additional Requirements Strong analytical and computer skills Ability to effectively communicate both verbally and in writing Must maintain confidentiality and professionalism at all times Previous employment experience in a bank, accounting or finance environment is preferred Strong customer service skills and experience preferred Must have cyber security awareness to protect the digital environment, the Bank, and customers Candidates for this position must be authorized to work in the United States on a full time basis for any employer without restriction Visa Sponsorship will not be provided for this position Expected Pay Range The expected annual pay range for this role is $34,093 to $40,609. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Responsibilities

The intern will assist the Community Banking Analyst in developing reports and creating a repository for campaign documentation. They will also accompany the analyst on branch visits to assess customer experience during sales campaigns.