We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.

ESSENTIAL SKILLS

• Able to adopt an empathic approach in discussions and negotiations, understand the needs and perceptions of customers and to handle situations sensitively and deal calmly and confidently with emotional and difficult situations.
• Ensure compliance to the organisation’s Code of Conduct in the delivery and provision of services to staff and the community and all work practices are customer focused and operated to clear standards.
• Must have a car for business use and be willing and able to travel to meet the requirements of the role which covers Orbit geography.
• Experience of delivering IAG in a community-based setting or within a community focused programme ideally with an IAG Level 3 or above qualification.
• To be able to respect information sharing protocols particularly regarding client rights to confidentiality and data protection legislation

DESIRABLE SKILLS

• Experience of managing volunteers and developing volunteer routes
• Experience of community service design
• Previous experience of providing direct customer support, Information Advice and Guidance Provision

A REWARDING EXPERIENCE THAT WORKS FOR YOU

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

THE ROLE

At Orbit Group our Community Coaches are partners in our local communities, they use a coaching approach, working with customers in their communities to find their own solutions.
In this role, you must be able to expertly assess customer need and provide high quality information, advice and guidance to support and connect customers with local services, groups, clubs, and organisations that can help provide support and help the local community thrive across the Surrey and Sussex areas.
This role is part of our Customer directorate where you’ll help us to lead the way in keeping our promise to more than 100,000 customers.

A PURPOSE TO FEEL PROUD OF

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.