JOB SPECIFICATIONS

• Minimum 3 years’ administrative or customer service experience
• Diploma/Degree in Business Administration would be considered an asset
• Experience with seniors and/or people with disabilities is an asset
• Proficient in Microsoft Office suite
• Outstanding customer service focus
• Able to communicate well with a wide variety of people, including good listening skills
• Organizational skills (ability to multi-task & prioritize)

OTHER BONA-FIDE OCCUPATIONAL REQUIREMENTS

• Must be available to work some evenings and weekends, as required
• A current and clear Criminal Record Check with Vulnerable Sector Check is required

DISCLAIMER

This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.

• Be a Christenson Communities Brand Ambassador; providing information about services and amenities available in the building, the neighborhood, and community; Possess a thorough knowledge of all Christenson Communities campuses (i.e., locations, types, building information, etc.)
• Reception tasks including welcoming and greeting residents and visitors, answering questions, and directing people to the appropriate locations
• Troubleshooting Telus and other IT concerns with the help of the maintenance team within the building to ensure resident satisfaction
• Resident Services: Assists with coordinating move ins/ move outs, completing walk-through’s and inspections with residents and families.
• Creating and maintaining meaningful relationships with residents, families and vendors, ensuring trust built by exceptional customer service and high customer satisfaction
• Building Operations: Turnover of suites, following up with maintenance, entering work orders
• Respond to property and resident-related emergencies, liaising with Community Manager, resident families, and emergency contractors.
• Invoicing, Purchase Orders and Work Orders (maintained in Yardi)
• General Administration, filing and reporting
• Use word processing, spreadsheet, database &/or presentation software to prepare invoices, reports, memos, letters, financial statements, and other documents. Send & receive faxes, emails, couriers, etc.
• Maintain and update comprehensive resident files (per unit), including maintenance history and parking stall records
• Perform other clerical duties such as compiling and recording data, maintaining files and inventories, operating office equipment, sorting, opening & distributing mail
• Coordinating guest Suite rentals, games room, boardroom & pub reservations, etc.
• Reporting and compiling daily meal tally (forwarding monthly to head office for billing)