ABOUT OUR COMPANY

Code Institute is a high-growth company that has become a leader in online Ed Tech. We are a global leader in Empowering Today’s Workforce with Essential Tech Skills. Demand for skills in AI, data analytics and software development is rapidly escalating as digitisation accelerates and hundreds of thousands of new roles open up monthly. Our online programmes give learners a direct pathway into these careers. This is a fast-growth, scaling industry with buckets of opportunity.
Code Institute has been a Deloitte Technology Fast 50 Awards winner and is one of Europe’s largest providers of tech graduates. Our mission is to make a career change reality by delivering the digital skills to transform careers.

QUALIFICATIONS, EXPERIENCE & SKILLS

• Qualifications or experience related to communications, marketing, internal communications, content creation or similar are a strong advantage.
• Bonus: Qualification in coding, data analytics or similar; qualifications, certifications or short courses in community management, Learning facilitation/teaching, event planning, or digital tools (e.g. Discord, Zapier, Notion).
• Active involvement in online learning or peer-led communities - as a participant, moderator, community leader, or event organiser.
• Demonstrated experience creating learner-focused content, such as blog posts, event promos, onboarding guides, social media posts, or community updates.
• Experience facilitating or co-facilitating virtual events - including standups, hackathons, webinars, study groups, or onboarding sessions
• Confidence using digital platforms and tools - including chat-based communities (e.g. Discord, Slack), collaborative workspaces (e.g. Google Workspace, Notion), and basic automation tools (e.g. Zapier).
• Familiarity with learning management systems (LMS), community platforms, and educational technology tools commonly used in online learning
• Experience with CRMs and email marketing platforms (e.g. Mailchimp, HubSpot) is an advantage - or the ability to demonstrate transferable skills in communications, learner engagement, or data-driven outreach.
• Comfortable working in remote and cross-functional teams, collaborating across departments such as education, support, marketing, or product.
• Awareness of industry standards and best practices in online communities - especially within technology or education spaces.
• Proven ability to adapt in fast-paced, evolving environments, manage multiple priorities, and contribute to a culture of continuous improvement and innovation.
• Community Activation: Knows how to welcome, engage, and motivate others - especially in online peer environments.
• Peer Empathy: Deep understanding of the learner mindset and the unique challenges of career-changing through tech education.
• Communication: Strong written communicator with a warm, supportive, and motivating tone. Able to write announcements, event blurbs, newsletters, and support messages.
• Event Coordination: Organised and detail-oriented when it comes to delivering events and managing logistics.
• Digital Fluency: Confident navigating Discord (or similar platforms), basic automations, shared calendars, and collaborative docs.

ABOUT THE ROLE

As Community Coordinator, you’ll play a key role in shaping how learners experience community across their journey from operations and daily engagement to peer connection, support, and celebration.
This role blends operations, events, volunteer leadership, and communications all working together to deliver an inclusive, energising, and scalable community experience. You’ll lead the management and continuous improvement of our Discord platform, build and empower a network of volunteer leaders, deliver key learner events like hackathons and webinars, and craft communications that engage and inspire.
You’ll work closely with the Head of Community and Events Programme Manager to execute our community strategy, collaborate cross-functionally with teams across learner support, and contribute directly to learner success through events, initiatives, and connection.

KEY RESPONSIBILITIES

• Manage and optimise our Discord community platform including onboarding/offboarding flows, bot and automation setup, moderation systems, and permission structures.
• Be able to build and use data, dashboards, and feedback to monitor community health and implement improvements that scale.
• Recruit, onboard, and support a network of Community Leaders and Hackathon Volunteers who co-create learner experiences and offer peer support.
• Enable and guide volunteers to run learner-led initiatives including standups, onboarding sessions, community check-ins, and milestone events.
• Deliver impactful learner events, including monthly hackathons, webinars, and virtual meetups leading on planning, facilitation, communications, and follow-up.
• Write and manage learner-facing communications such as weekly newsletters, community announcements, onboarding guidance, and platform updates.
• Create engaging content that drives participation, celebrates learner and volunteer achievements, and fosters a sense of belonging.
• Gather feedback, testimonials, and reviews from learners to improve the experience and highlight the impact of the community.
• Collaborate with Marketing to share learner stories and showcase the community externally across social, campaigns, and brand storytelling.
• Work cross-functionally with teams across Student Care, Careers, Learning Operations,Quality, and Product to ensure the community is aligned with and embedded in the broader learner experience and reacting to corporate need.
• Work across teams to ensure one voice/source of truth and consistent support delivery through community operations.
• Manage practical elements of learner onboarding experience, including distribution and onboarding of learner systems packs and coordination across other teams to ensure smooth onboarding experience.