As a Community Coordinator you will take the lead on delivering high quality first-to-last members and visitor’s interactions. Working within the building community, the role encompasses front of house reception duties and support to all areas of the space. You will play a vital role in the delivery of one of site’s brand and concept – your commitment to Excellence by Design standards, your composure in all situations and your problem-solving nature will represent the brand time and time again to customers, visitors and stakeholders. On occasion, the community team will be asked to collaborate with the team at other sites on various events and initiatives.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; as part of the role overtime to cover events in the evening or weekend might be requested))

ABOUT US

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

• To maintain appropriate appearance of the reception desk and reception area.
• Welcome visitors and members to the site.
• Assist visitors with check in, and ensure they are looked after until the host arrives.
• Oversee the boardroom bookings and events space.
• Support Community Manager in events and engagement planning and delivering.
• Responsible for enquiries inbox.
• Answering the phone and assisting with queries.
• Handling of mail, deliveries and couriers.
• Administrative tasks and organisation of documentation.
• Stationery and consumables orders.
• Diary management.
• Ongoing development of systems and processes.
• Representing the brand to all visitors and customers.
• Communicate directly with members regarding the updates and works.
• Communicate effectively with clients & members displaying accuracy and attention to detail both in verbal and written communication.
• Ensure the correct Rapport/site procedures are followed together with ensuring that the H&S and Environmental requirements are met.
• Ensure that maintenance issues are logged with appropriate departments and highlighted to Facilities Manager & GM.