Community Coordinator - Job Description
Location: Second Home Sites in Spitalfields & Holland Park
Reports to: Senior Operations and Community Managers
Hours: 8.5 hour shifts (inclusive of 1 hour break) between the hours of 7.30am & 11pm. Some evening / weekend event cover may be required.
Salary: £27,007. 50 per annum

OUR IDEAL CANDIDATE

We are looking for candidates with a strong operational background. You will need to demonstrate excellence in delivering world-class hospitality and service and show that you can handle the challenges of busy, daily on-site operations and our creative community of members.

PHYSICAL REQUIREMENTS

This role may involve some manual handling and physical activity, including tasks such as setting up event spaces, moving furniture and lifting or carrying boxes up to 15kg. A good level of mobility is required to complete these activities safely. We are committed to providing reasonable adjustments where needed and encourage applicants to discuss any accessibility requirements with us.
Like all Second Home employees, you will be:
- Entrepreneurial
- Creative
- Curious
- Solution-oriented
If that sounds like you, we want to hear from you!

THE ROLE

Our Community Coordinator team is truly the heart of our business. Our Community team are here to ensure all front of house services are at the best standard possible for our members, ensuring they provide an inclusive and welcoming atmosphere. Our duty is to be the go-to people for anything members need, and also to be available to assist the Head Office and Operations team with any ad hoc administrative tasks that may need to be completed. Social impact is at the core of our values and our Community Coordinators are a key part of the Second Home ecosystem. It is essential that our Community Coordinator team fosters creative collisions and works towards our mission of supporting growth in a sustainable way, in line with our values.

KEY RESPONSIBILITIES

• Being the ‘Face’ of the Second Home Community. You’ll be based at the Front of House Reception, welcoming members, guests, and visitors into the building and delivering service in line with our vision, culture, and values.
• Having all Second Home knowledge to hand and showing a passion for talking about our brand, culture and story so far to anyone who walks through the front door.
• Responding to all emails sent to the Community email inbox, answering phone enquiries and being available to assist members with any queries.
• Conducting regular walk-arounds of the building to ensure the space is set to the correct standards, all tea and coffee stations are neat and fully stocked at all times and all space defects, faults, or areas that need to be attended to are troubleshooted and reported to the building management and facilities team
• Supporting the team with onboarding, including assisting with inductions and tours.
• Assisting members of the Head Office team with ad-hoc admin such as designing signage for the building, and other administrative project work.
• Ensuring that standards for all Second Home ‘world-class essentials’ (e.g. internet connectivity, space to work, key management) are consistently met, and working with the appropriate teams to resolve issues when they are not.
• Engaging with members about our cultural and community events programme, wellbeing, and member activities to encourage high attendance levels.
• Providing support and/or cover for our cultural, community and private hire events where required.
• Providing support with and/or covering barista duties in La Despensa where required.
• Carrying out weekly member rituals and coming up with creative surprise & delight gifts for members.
• Brainstorming new community and wellness events in team meetings & passing on any relevant feedback on programming & rituals to the building management team.
• Supporting the building management team to develop community connections, including making member introductions.
• Providing backup and support within the team, for example, by carrying out the duties of another Community Coordinator in the event of absence, illness, or holiday.
• Record and be rigorous about membership enquiries and follow-ups.
• Liaising with the building management to confirm shifts accordingly.
• Welcoming and managing guests/visitors within the space, ensuring they are given all the appropriate information needed for a seamless experience
• Managing meeting room bookings, ensuring that meeting rooms are stocked and adequately serviced before the start of any booking, supporting with AV equipment, arranging extra seating, etc.
• Managing the post system - ensuring all post is received, signed for and processed and the post room is kept neat and tidy at all times. Conducting post-runs where necessary.
• Carrying out opening and closing duties as required.
• Conducting Community Coordinator FOH Training for new starters
• Working with the other Community Coordinators as a team on any tasks set by the building managers, to be delivered to a required standard and on time.