Community CX Manager at Grüns

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Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

100000.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Social Media Management, Community Engagement, Communication, Data Analysis, Tagging, Empathy, Problem Solving, Sprout Social, CRM Tools, Collaboration, Process Improvement, Witty Writing, Brand Advocacy, Customer Sentiment, Engagement Strategy

Industry

Wellness and Fitness Services

Description

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process! About the role We’re hiring a Community CX Manager to be the bridge between our customers and our brand — bringing Grüns’ voice to life across social, community, and CX channels. You’ll handle inbound messages, manage tagging in Sprout, and create moments of connection that turn everyday interactions into brand advocacy. This role reports directly to the Sr. Manager of CX, and sits at the center of how our customers experience Grüns through quick, witty, and empathetic responses that reflect who we are. You’ll make sure no DM, comment, or support message slips through the cracks, and you’ll help our CX and Social teams stay aligned through clean tagging, clear insights, and consistent tone. This role is part of our remote HQ! We have a fully remote, high-trust work environment — and also come together on a quarterly basis for amazing off-sites where we can connect IRL. In this role, you will: Manage and tag all inbound community messages in Sprout to ensure organized, accurate queues across CX, Community, and Influencer streams. Respond to CX and social inquiries with timely, thoughtful, and on-brand communication. Bring the Grüns voice to every interaction — balancing empathy, humor, and brand safety. Track and analyze tagging trends, surfacing insights about customer sentiment and recurring themes. Collaborate with CX, Social, and Influencer teams to ensure alignment in tone, response style, and community engagement strategy. Contribute to process improvements and playbooks for community engagement, tagging, and response standards. We're looking for someone who: Has 2–3 years of experience in CX, social, or community management for a consumer brand. Thrives in a fast-paced, high-growth environment where priorities shift fast and precision matters. Is a confident communicator — excellent written skills with a witty, authentic voice. Is detail-obsessed: tagging, categorizing, and tracking inbound messages with accuracy. Loves connecting with people and solving problems with empathy and efficiency. Uses data (tag splits, SLAs, sentiment, engagement) to inform improvements and resource planning. Has experience with Sprout Social or similar tools, plus CRMs like Gladly, Zendesk, or Gorgias. Bonus: Shopify, Loop Returns, or Skio familiarity. Approach to the role: You’re customer-first — every comment, DM, or review is a chance to make someone feel heard. You write like a human, not a template. You understand the nuance between witty and off-tone. You stay calm under volume, balancing speed with brand accuracy. You care about the data behind the work — trends, metrics, and improvements excite you. You collaborate across teams easily and keep everyone in the loop. To Apply: Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us. At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is between $80,000-$100,000 depending on experience. Beyond base salary, we offer competitive equity packages and a comprehensive set of benefits designed to support the well-being, growth, and balance of our team. Beyond base salary, we offer competitive equity packages and a comprehensive set of benefits designed to support the well-being, growth, and balance of our team. A bit about us... At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you. Like you, we were disappointed. There’s an infinite number of “nutrition” companies, all focused on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We’ve seen it all. So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious. What we care about... Autonomy: Only the best work at Grüns. We’re all confident, independent leaders. We are proactive. We find opportunities for improvement. Don’t ask; just do. When our actions impact other areas of the organization, we communicate with those functional leaders to ensure connectivity. Growth: We love to take on new challenges, learn new things, and express interest in new functions. “I’ve never done this before” is not an excuse; it’s an opportunity. Community: We care deeply about each other. We’re good humans and provide support wherever we can. We care, not just professionally but personally as well. Compensation & Perks: For every role, we aim to have highly competitive compensation and opportunity for impact and career growth. Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free Grüns subscriptions, and a few more perks centered around health and well-being that we can't wait to tell you about!

Responsibilities

Manage and tag all inbound community messages to ensure organized queues across various streams. Respond to inquiries with timely, thoughtful, and on-brand communication while tracking and analyzing customer sentiment.