Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.
Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

THE OPPORTUNITY

We are looking for Community Development Intensive Case Managers to join our Housing Team at CUPS.
As a Community Development Intensive Case Managers (CDICMs), you will play a vital role in delivering compassionate, dignified, and trauma-informed care to clients as they work toward long-term housing stability. Through a strengths-based approach, CDICMs support individuals and families living in place-based housing by fostering housing and health stability, promoting skill development, and enhancing social and community connections. Working within CUPS’ Integrated Care service delivery model, CDICMs collaborate with both internal CUPS providers and external partners to build a holistic network of supports tailored to client-identified goals.
Community Development Intensive Case Managers (CDICMs) foster belonging and connection within Community Development buildings by facilitating peer support, encouraging participation in social and skill-building activities, and strengthening natural and community supports.
Each CDICM supports up to 15 heads of household, providing services to the entire family through in-home visits, community engagement, and Resource Room support. They coordinate referrals, lead service planning, and collaborate on goal setting with participants. While based in an assigned building, CDICMs provide support across other Community Development sites as needed.
In addition, this role includes oversight and day-to-day coordination and cleanliness of place-based resource rooms to ensure they are accessible, welcoming, and responsive to participant needs.
LOCATION: 1001 10 Ave SW, Calgary, and throughout the community at place-based residences
REPORTS TO: Community Development Team Lead
CONTRACT TYPE: Permanent
SCHEDULE: Monday to Friday, 37.5 hours/week
STARTING ANNUAL SALARY RATES: $55,906 to $58,673

EMPLOYMENT REQUIREMENTS

• Basic First Aid and CPR Certification
• Police/RCMP Background and Vulnerable Sector Check

• Ensure clients receive respectful, trauma-informed and integrated care by assisting the client where they are at, providing information, support, and resources both internal and external of CUPS as appropriate and available.
• Advocate for appropriate client health care and support in maintaining housing while teaching patients and their supporters navigation and self-advocacy skills.
• Operate in an integrated manner with CUPS internal departments continuously assessing client needs, gaps in service, care plan modifications and advocating for the voice and self-determination of the client.
• Facilitate a healthy and safe work environment through learning and enacting all CUPS health & safety protocols, while maintaining an active awareness of clients and colleagues.
• Promote a culture that reflects CUPS Purpose, ambition, philosophies and values.