Community Engagement Advisor – Talent Pool at MX Career Site

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

112734.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Engagement, Stakeholder Relations, Public Consultation, Communications, Public Affairs, Relationship Building, Problem Solving, Issue Resolution, Time Management, Project Management, Interpersonal Skills, Diplomacy, Negotiation, CRM Systems, Microsoft Office, Social Media

Industry

Urban Transit Services

Description

Metrolinx is building a talent pool for Community Engagement Advisors to support current and upcoming transit projects across the region. Applications will be reviewed on an ongoing basis over the next six (6) months for potential full-time or contract opportunities. Salary range: $82,683 - $112,734. This pool posting is for external applicants only. Current Metrolinx employees should apply through the Internal Career Portal when specific vacancies are posted. Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. Do you thrive on building relationships and collaborative problem solving? Would you like to be part of one of the largest transit expansions in North America? Metrolinx is seeking Community Engagement Advisors to serve as liaisons between project teams and the communities we serve. In this role, you will help build positive relationships through open, clear and timely communications. You will contribute to the development and implementation of community engagement plans, represent community and stakeholder interests internally, and share externally how Metrolinx is transforming and connecting communities across the region. Opportunities may arise across various locations including Etobicoke, Hamilton, Mississauga, Richmond Hill, Scarborough and Toronto. This role is ideal for professionals with experience in community engagement, stakeholder relations, public consultation, communications, or public affairs, particularly within infrastructure, transportation, municipal, or government environments. What will I be doing? Community Engagement & Stakeholder Relations * Contribute to the development and implementation of community engagement strategies for capital projects (e.g., GO Transit expansion, subways and light-rail transit) and day-to-day transit operations * Respond to questions and concerns raised by members of the public via telephone, email or in-person site visits in a timely manner * Promote project benefits and gather community feedback through virtual and in-person open houses, pop-up display booths, resident and business canvases, and project tours * Support formal consultation processes by developing and facilitating stakeholder meetings and engagement activities (e.g., working groups, Construction Liaison Committees) Issue Resolution & Community Support * Encourage a “good neighbour” culture by working with project teams, contractors and Metrolinx staff to build strong relationships with residents and stakeholder groups across the mandate area * Investigate and address public concerns through site visits, meetings, surveys and other engagement techniques * Apply a problem-solving and issues management approach to identify solutions and mitigate impacts to residents and businesses * Regularly attend internal construction update meetings to obtain technical information and updates for dissemination to the public in plain language Communications & Reporting * Manage public inquiries using the Metrolinx CRM (Customer Relationship Management) system, triaging and responding to casework daily * Generate weekly CRM reports and monthly KPI reports to ensure objectives are met * Define and communicate Metrolinx’s key messages related to project plans and construction impacts * Develop briefing notes, presentations, slide decks and engagement materials to support consultation, engagement activities and executive briefings * Ensure communications materials align with Metrolinx brand guidelines across print, digital and display formats * Support internal and external stakeholders, including project neighbours, community partners and government stakeholders such as the Ministry of Transportation (MTO) and City of Toronto, to exchange information, develop engagement and communications strategies, and manage issues What skills & qualifications do I need? Education * Completion of a diploma in communications, journalism, urban planning, transportation planning or a related field – or an equivalent combination of education, training and experience Experience * Demonstrated experience in communications, community engagement, customer service and/or public affairs * Experience developing and communicating informational and promotional material to the general public * Experience leading projects and delivering high-quality work within tight timelines Core Competencies * Strong organizational, research, planning, time management and project management skills * Excellent interpersonal, diplomacy and written/verbal communication skills * Strong influencing and negotiation skills, with political acuity to work effectively with a variety of stakeholders, agencies and staff * Knowledge of customer service principles, de-escalation techniques and issue identification/management Technical Skills * Experience using CRM systems and managing public inquiries * Proficiency with Microsoft Office tools including Word, PowerPoint and Excel * Familiarity with digital communications tools, including desktop publishing and social media platforms Assets * Experience working on large infrastructure projects * Experience facilitating public consultation or community engagement processes * Familiarity working with the diverse communities across the Greater Golden Horseshoe * Ability to communicate in French or additional languages * Complete proficiency in English is essential to support high-profile public communications. Working Conditions * Some roles require a valid Ontario Class “G” driver’s licence and must meet corporate standards for a good driving record. If you require an accommodation, please see information below. * Flexible hours may be required depending on project phase. Candidates must be prepared to occasionally work outside regular working hours during certain project phases (e.g., evenings beyond 5:00 p.m. and weekends as required). Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations. Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com. Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER. #LI-MM3

Responsibilities

Community Engagement Advisors will serve as liaisons, building positive relationships through clear communication, developing engagement plans, and representing community interests internally and externally regarding transit projects. Responsibilities include managing public inquiries via CRM, addressing concerns through site visits and meetings, and developing various communication materials.