Community Engagement and Support Coordinator - Health and Wellness at BruntWork

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Customer Support, Communication, Organization, Attention To Detail, Google Suite, Slack, Zoom, Content Platforms, AI Tools, Problem Solving, Teamwork, Positive Attitude, Health, Wellness

Industry

Staffing and Recruiting

Description

This is a remote position. Job Highlights: Contract type: Independent Contractor Schedule: Flexible hours within EST hours Project Length: 8 weeks Client Timezone: EST Job description: The role involved working under the Head of Community Management and Customer Service, providing daily support and engagement within the client's platform to ensure every member felt supported, informed, and connected. The position focused on community engagement—responding to member emails, questions, and inquiries across multiple channels, addressing concerns, and resolving issues in real time. The individual identified, verified, and escalated bugs or technical problems through the proper channels to ensure quick resolution and coordinated with clients for more complex cases to maintain smooth, transparent communication and consistent service. In addition to member support, the role included organizing and maintaining folders and up-to-date content in Google Drive, uploading materials, video thumbnails, and cover pages to the Circle platform, operating Zoom for live Q&A sessions, documenting member questions, and managing transactions, paywalls, and video transcriptions. They also maintained the exercise database and supported additional client-requested tasks to ensure seamless daily operations and platform consistency. The position required exceptional organization, communication, and extreme attention to detail to ensure every member’s experience within client's community was positive, supported, and aligned with the brand’s commitment to science-backed, empowering wellness. Requirements Qualifications: 2+ years of experience in community management, customer support, or related roles Strong written and spoken English skills Excellent communication and customer service abilities Extremely organized with strong attention to detail Comfortable managing emails, DMs, and platform posts Proficient in Google Suite (Gmail, Google Sheets, Google Docs, and Google Drive), Slack, and Zoom Experience using community or content platforms (e.g., Circle, Kajabi) Knowledge of AI tools and platforms, including ChatGPT, for workflow and content support Able to multitask, solve problems quickly, and work well with a team Positive, proactive attitude and genuine interest in health, wellness, and helping others Independent Contractor Perks: Permanent work-from-home Immediate hiring Steady freelance job ZR_28892_JOB

Responsibilities

The role involves providing daily support and engagement within the client's platform to ensure every member feels supported and informed. It includes organizing content, managing transactions, and addressing member inquiries in real time.