Community Engagement Assistant at Phoenix Senior Living

Vestavia Hills, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Marketing, Customer Service, Communication, Time Management, Multi-tasking, Administrative Skills, Relationship Building, Proficiency in MS Office, Infection Control Procedures, Documentation Skills, Resident Orientation, Move-in Coordination, Team Support, Problem Solving, Flexibility

Industry

Hospitals and Health Care

Description

Description The Neighborhood at Vestavia Hills is seeking a Community Engagement Assistant (Move in Coordinator) to join their team! The Community Engagement Assistant reports directly to the Executive Director. PURPOSE Sales & Marketing | Community Relations The Community Engagement Assistant is responsible for supporting and assisting the Sales & Marketing team in achieving the community’s occupancy and revenue goals. Responsibilities include but not limited to assisting the Sales & Marketing team in managing the community’s sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident’s administrative file. Following the Phoenix quality service standards, the Community Engagement Assistant will conduct the resident’s orientation to their new home at Phoenix and ensure each resident’s move-in to their new home at Phoenix is smooth and successful following our Phoenix core values. PRINCIPLE DUTIES AND RESPONSIBILITIES Sales & Marketing | Community Relations Sales & Marketing Assist the Sales & Marketing team in maintaining a thorough working proficiency in the customer relationship management lead tracking system Supports the Sales & Marketing team by effectively maintaining all prospects records current in the customer relationship management lead tracking system Supports and assist the Executive Director and Community Engagement Director in building a trusting and positive relationship with prospects by understanding the Phoenix product and how Phoenix can meet the customer’s need Assist the Executive Director and Community Engagement Director by ensuring model suite(s) / apartment(s) are well maintained and presentable Assist the Executive Director and Community Engagement Director in submission of timely resident billing data and reports Supports and assist the Executive Director and Community Engagement Director in setting, tracking and accomplishing sales goals in a timely manner Demonstrates effective telephone skills producing qualified leads and appointments Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification Takes complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate Resident Move-in Process / Resident records / Administrative Orders flowers and name plates for new residents Prepares the resident’s Administrative File according to Phoenix and state specific regulatory requirements Manages the move-in process as outlined in the Resident Move-in Checklist Meets with the resident and/ or family on the day the community fee is placed and reviews move in packet ensuring all information is explained for understanding Ensure all Phoenix and required state paperwork and forms are completed on or before the move-in date by the resident and / or family Ensures the completion the resident profile Schedules the Resident Agreement signing One Move-in date, the Community Engagement Assistant: Collects any remaining paperwork Reviews the welcome packet with the resident and family member(s) Orientates the resident and family to the community Partners with the FED and presents the room to the resident and family, explains the telephone and emergency procedures systems and other services such as hair care/ salon, transportation, activities, etc. Partners with the FED and Arranges lunch or dinner for the resident and family members on the Move-in day Requirements EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION Sales & Marketing | Community Relations Education: Associate and / or College degree preferred One (1) year experience in a sales administrative role Proven customer service experience and skills Knowledge and experience in the Senior Living Industry preferred SKILLS AND ABILITIES Sales & Marketing | Community Relations Understanding of infection control procedures Demonstrate the ability to Multi task and Manage Stress Proficient in using MS Office and Phoenix applications with the ability to learn new applications Understands and embraces the assisted living philosophy Is proficient in time management skills and adherence to deadlines Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times As applicable, maintain appropriate driver’s license such as CDL (commercial driver’s license), Chauffer license with acceptable driving record in accordance with Federal Department of Transportation Has exceptional grammar and documentation skills PHYSICAL REQUIREMENTS In an 8-hour workday, associate may stand / walk: Hours at one time: 2 - 4 Total hours/ day: 4 - 6 In an 8-hour workday, associate may sit: Hours at one time: 0 - 2 Total hours/ day: 2 – 4 In an 8-hour workday, associate may drive: 60 – 90 minutes, 1 - 2 times a week Associate will support / assist: (Maximum lbs.) Frequency: 50 lbs. Occasionally: 150 lbs. Associate will lift / carry (Maximum lbs.) Frequency: 40 lbs. Occasionally: 70 lbs. Height of lift: 3 – 4 feet Distance of carry: 30 yards Associate will use hands for repetitive: Simple grasping, pushing, and pulling, fine manipulation Associate should be able to: Bend: Occasionally Squat: Occasionally Kneel: Occasionally Climb: Frequently Reach:Occasionally, 3 feet

Responsibilities

The Community Engagement Assistant supports the Sales & Marketing team in achieving occupancy and revenue goals, manages the sales database, and coordinates the move-in process for new residents. They ensure a smooth transition for residents by conducting orientations and maintaining communication with families.