Community Engagement Lead at Airbnb

, , United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

192000.0

Posted On

09 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Engagement, Strategic Thinking, Data Analysis, Communication, Program Management, Cultural Sensitivity, Mentoring, Collaboration, Operational Management, Project Management, Stakeholder Alignment, Event Planning, Feedback Management, Host Education, Loyalty Systems, Behavior Change

Industry

Software Development

Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Experiences and Services Community Team is growing and we want you to be part of it! The team is part of the wider Airbnb Community Team that supports our global community of Homes, Experiences and Services hosts - one of Airbnb’s most precious assets. The Difference You Will Make: We are looking for a Community Engagement Manager to build our Services Host Community strategy globally. You will implement and iterate on Community programs that engage Hosts at scale, such as Host events and Host Clubs, while also innovating and testing new methods that can influence and strengthen the global community strategy.In this role, the Community engagement manager is responsible for balancing the needs of our Hosting Community with those of Airbnb. You will work closely with and report to the Community Engagement Lead for Experiences and Services, and build collaborative relationships with the relevant cross functional partners as well as the central Community team to support our Services hosts globally.The ideal candidate has extensive Community experience, passion and knowledge, especially in developing complex Community strategies, leading community events as well as building and maintaining programs that connect and engage at scale. A Typical Day: Drive partnership between Supply, Revenue Operations and Community on host education, host communications, and host engagement, including streamlining content across teams, managing a centralized host outreach calendar, and leveraging consistent tools to engage and educate hosts. Define and manage the end-to-end strategy and operations on host communications and feedback to Community Engagement Managers, Host Advisors, and Community Leaders across all Airbnb announcements, with clear learnings. Synthesize local level business learnings and insights across Community to empower CEM’s to inform local business strategies and pilots. Develop and maintain operating rhythms for the Community Engagement team to ensure collaboration and information cascades across the team to work faster with high quality output. Partner with Revenue Operations to develop and manage program training, resources, and measurement. Proactively lead special projects to deliver on impact by effectively scoping work, ensuring stakeholder alignment and financial viability, sequencing large-scale initiatives, removing obstacles, formulating viable solutions, and producing high-quality deliverables. Mentor and support junior team members, fostering a culture of excellence, inclusion, and collaboration. Your Expertise: Leader with 10+ years of experience in Consulting, Strategy, Marketing, Operations, Enablement, Community or Program Management Proven track record of designing and scaling recognition, loyalty, or rewards systems that drive engagement, behavior change, and measurable business results. Strategic thinker able to zoom out to design holistic frameworks and zoom in to ensure every detail is thoughtfully executed. Strong data and analytics acumen, including financial literacy, with experience using insights to optimize programs and demonstrate impact. Exceptional communicator, skilled at engaging diverse audiences including executive leadership and external partners. Adept at navigating ambiguity, influencing key partners, and aligning teams around clear priorities. Demonstrated success managing operationally complex programs in a global, matrixed environment. Experience designing inclusive programs with cultural sensitivity for diverse, global audiences. Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $154,000—$192,000 USD

Responsibilities

The Community Engagement Lead will build and implement the Services Host Community strategy globally, engaging hosts through events and innovative programs. They will balance the needs of the hosting community with Airbnb's objectives and collaborate with cross-functional partners.