WHAT SKILLS, QUALIFICATIONS AND QUALITIES DO I NEED TO BE SUCCESSFUL?

• Influencing a diverse range of stakeholders, including senior leaders across community and mental health trusts, Integrated Care Boards (ICBs), and internal teams.
• Engaging deeply across a varied customer base, building trust and understanding.
• Navigating internal networks effectively, leveraging relationships to advocate for customer needs and influence service delivery outcomes.
• Applying consultative engagement techniques to identify opportunities, solve problems, and deliver value-added services.
• Building and sustaining strong, collaborative relationships with a wide network of healthcare professionals and internal colleagues.
• Using insight from your network to shape conversations, influence decisions, and support strategic objectives.
• Demonstrating a customer-first mindset, ensuring that all actions and decisions are aligned with improving patient care and service efficiency.
• Communicating clearly and confidently, adapting your style to suit different audiences and contexts.
• Managing complexity with confidence, balancing multiple priorities and navigating evolving healthcare environments.
• Taking ownership and delivering results, ensuring accountability for your actions and outcomes.

PURPOSE OF THE ROLE

We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community & Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS)

RESPONSIBILITIES

• Build and maintain effective working relationships with NHS Community & Mental Health Trusts, ICBs, and other key partners.
• Coordinate and deliver community engagement activities that support service delivery.
• Act as the main point of contact for wound care conversions and lead on the sales and promotion of Home Delivery Services (HDS), ensuring effective engagement and uptake.
• Attend and contribute to stakeholder meetings, community forums, and NHS engagement events.
• Gather and use feedback to support service improvements.
• Promote inclusive practices to ensure services are accessible to all communities
• Manage first-line relationships with customers, using a consultative approach to support joint work plans.
• Monitor and support compliance with agreed service activities; escalate issues where necessary.
• Strengthen internal operational relationships to ensure consistent service delivery and customer satisfaction.
• Deliver against regional growth targets and key performance indicators (KPIs