As Community Engagement Officer you will be responsible alongside your Community Engagement colleagues to ensure that our customer’s voice is heard within their communities but also in ongoing service improvement at Tuath.
You will work alongside the Customer Engagement Team Leader to ensure that we deliver against our Customer Engagement Strategy 2022 to 2025 ensuring activities are carried out to the highest standards of integrity and professionalism. This includes supporting initiatives and operational service improvement. You will support consistent and correct operation application of community engagement related policies and procedures.
This role will work across all localities working with Community Engagement Officers to deliver a range a of community engagement activities, supporting the creation of co-production opportunities, seeking opportunities to meaningfully engage with priority groups, community and agency partners in the development of our service offer.
The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation.

1. To support delivering against the existing Customer Engagement Strategy and support development of Tuath’s new Customer Service Strategy and Service Standards.
2. Be a champion of community engagement to deliver outcome-focused services.
3. To ensure effective consultation with customers and other stakeholders ensuring the customer voice is heard and their participation, influence and scrutiny in all services which affect them.
4. To plan, organise and carry out various community engagement activities alongside officers and customers.
5. Work closely with internal departments to ensure a coordinated approach to Customer engagement and involvement.
6. To provide information including statistics on community engagement activities as required.
7. Ensure all Customer engagement activities are effectively communicated to Customer s through a variety of channels, including social media, newsletters, and Customer meetings.
8. To provide ideas, support and advice to colleagues in co-ordinating Customer events for mutual support of each other.
9. Work collaboratively with external stakeholders, including community groups, local authorities, and other housing associations.
10. To identify funding and complete grant applications for community development with Resident Associations or on behalf of Tuath to promote and support Customer engagement.
11. Research, develop and deliver training, internally and externally, relating to customer engagement.
12. Provide tenders, proposals, reports, and recommendations.
13. Represent Tuath Housing at conferences, meetings, network events in relation to Housing Associations and Customer Engagement.
14. Keep Tuath’s website and social media platforms up to date with Customer Engagement information, contribute to internal and external publications and provide statistical data, information, and testimonials for annual reports.