UTAH TRANSIT AUTHORITY

Do you enjoy building connections and creating spaces where people feel supported and heard? The Utah Transit Authority (UTA) is seeking a Community Engagement Supervisor to lead our efforts in strengthening ties with the communities we serve, especially through community outreach and events. This role ensures engagement is strategic, meaningful, fair, and responsiveso communities have an opportunity to help shape the future of public transit in the Wasatch Front.
In this role, you will supervise Community Engagement Specialists and Community Engagement Events Interns who promote regular transit use, engage with community members and represent UTA at community events, and build partnerships that highlight the value of public transit. Together, you’ll create engagement plans and opportunities that foster dialogue, build trust, and connect our communities together through the use transit.

EXPERIENCE

• 4-5 years previous experience with demonstrated competency in community engagement, partnership-building, public participation, outreach, access, and effective communication and organizational skills. The ideal candidate is one who is fluent in English and Spanish languages (or other language).
• Two or more years of experience as a supervisor or lead worker, demonstrating conflict resolution and diplomacy.
• Demonstrated experience working with underrepresented communities and a wide variety of life experiences.
• Experience in supervising employees, including those that work remotely and in-person. Working in a team.
• Previous experience with program management, community engagement, and data collection creation and processes.

EDUCATION/TRAINING/LICENSES

• Bachelor’s degree in Humanities, Public Administration, Communications, Sociology, Community Health, or a related field preferred. In lieu of a degree, 4 additional years of relevant experience will be considered.
• Must have a valid Utah driver license with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years.

KNOWLEDGE/SKILLS

• Intermediate to advanced proficiency in Microsoft Suite, Teams, video conferencing tools (Zoom, WebEx), and general comfort with digital communication (iPads, laptops).
• Strong interpersonal relationships, organizational skills, and attention to detail.
• Team leadership, development, and supervision, with a focus on prioritizing, decision-making, problem-solving, and time management.
• Effective stress management, excellent verbal and written communication, and strong customer service and community skills.
• Skilled in tracking, record-keeping, reporting, strategic thinking, critical thinking, and project management.
• Experienced in partnership building

ABILITIES

• Lead a team of employees to engage communities and build partnerships through participation in community events across UTA’s service area, while observing, coaching, correcting, motivating, and developing staff in ongoing and structured one-on-one meetings and team settings.
• Be flexible and adaptable, providing feedback on improvements and informing new and updated processes, while using sensitivity and diplomacy to function effectively under difficult or stressful situations.
• Employ active listening skills and demonstrate strong interpersonal communication when interacting with UTA staff, internal and external stakeholders, and community members, maintaining good customer relations in-person, over the phone, and via email.
• Work and communicate effectively with employee team members, riders, and other UTA departments, and excel at finding common ground and shared goals with others.
• Read and understand training materials, operating manuals, safety rules, employee expectations, and directives.
• Work independently without supervision, while holding employees accountable for their work performance and coaching them on improvements.
• Perform the physical requirements of the job, including continuous walking and carrying supplies.
• Demonstrate tact, negotiation, conflict mitigation, empathy, and compassion for others.
• Exhibit strong organization, structure, problem-solving skills, and the ability to research topics and solutions.
• Work well in a team with diverse stakeholders.

PAY RANGE: $80,800.00 OR MORE, DEPENDING ON EXPERIENCE

If interested, apply before: Monday, September 15th, 2025 @ 5:59 PM MST

• UTA promotes equal employment opportunities through its employment practices to current employees as well as internal and external applicants without regard to race, color, religion, national origin, disability, age, pregnancy, sex, sexual orientation, gender identity, veteran status, status as a parent, or genetic information. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays’ notice prior to the need for the accommodation is required.
• Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part40,655, and219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.

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Please refer the Job description for details