Community Experience Coordinator at HEALTH UNION LLC

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

25.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Online Moderation, Health Education, Communications, Counseling, Social Work, Sociology, Psychology, Written Communication, Verbal Communication, Search Engine Optimization, Proactive, Organized, Empathy, Technological Comfort, User Engagement

Industry

Wellness and Fitness Services

Description

Job DetailsJob Location: REMOTE - Philadelphia, PA 19107Position Type: Part TimeJob Shift: AnyJob Category: General BusinessJob Title: Part-time Community Experience Coordinator Location: Remote Health Union, the leader in social health, is the only digital health company that brings people together to create meaningful health connections and authentic social interactions. Through the largest network of online health communities and health leaders, Health Union drives unique and impactful conversations about health that reach and engage people at the most important moments on their health journey. These social health connections have a mutually beneficial impact on people living with complex health conditions and industry partners. Position Overview The Community Experience Coordinator “CEC” will be part of the Community Team at Health Union and work closely with the team to engage members of online health communities dedicated to specific health conditions, via proactively moderating the communities on Health Union’s social media profiles and websites. This unique part time role offers the opportunity to work for an organization at the forefront of the crossroads of community management and healthcare as well as the ability to expand knowledge of community and management as well as SEO. To learn more about Health Union’s communities, visit, https://health-union.com/communities/. What You Do The Community Experience Coordinator is responsible for implementing Health Union's online community moderation strategy. Moderate multiple condition-specific communities, which includes participating in and listening to online conversations that are important to our community members. Ensure community moderation guidelines and standards across any related Health Union social media platforms. Review and respond to user-generated content within websites’ forums, comments, and on social media such as Facebook. Leverage existing knowledge of Facebook, Twitter, and Instagram to proactively create conversations and increase user engagement. Manage multiple conversations simultaneously via multiple platforms: social, blog, email, internal, etc. Demonstrate empathy, ensuring community members feel they are being heard. Facilitate members' comfort with technological components of participation. Maintain a safe and welcoming, friendly environment, including removing posts or profiles that violate policies and encouraging members to adhere to Community Rules. QualificationsWhat You Bring: Previous experience in community management, online moderation, or related fields (health education, communications, counseling, social work, sociology, psychology, or related fields) Bachelor's degree or equivalent experience. Outstanding written and verbal communication skills Basic understanding of Search Engine Optimization practices (SEO) Outstanding written and verbal communication skills Proactive, organized, and communicate insights and recurring/big-picture issues to manager Highly accountable and adaptable as this position is completely remote and requires flexible work hours weekly. This position offers an hourly pay rate of $25.00 per hour and requires a commitment of 7 to 19 hours weekly. HEALTH UNION REALLY IS THE BEST PLACE TO WORK As a dynamic organization that offers flexible work options, we foster a workplace that encourages an authentic, respectful culture of teaching and learning. We work hard and save space to form close-knit relationships that are meaningful to us individually. We cultivate a dynamic, collaborative work environment that values inclusion, community, excellence, and transparency. But don’t just take our word for it: The Philadelphia Inquirer, Philadelphia Business Journal, Inc., and Forbes have all named Health Union a “best place to work”--and we take pride in living up to that hype every day. Commitment to Inclusion At Health Union, we believe that individually we make a statement, but collectively we make an impact. Diversity and inclusion powers that impact. We strive to create a sense of belonging by embracing our differences. We are an organization where everyone is valued, heard, and appreciated. Health Union encourages applicants from historically marginalized populations to consider our team as your next opportunity for change. We are committed to equal employment opportunity and advancement regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or gender expression, Veteran status, or any other characteristic protected by applicable law. To comply with federal law, Health Union participates in E-Verify. Successful candidates must pass the E-Verify process after hire. Candidates should be aware that most Health Union roles can be performed remotely from a home office or in-person from our office in Philadelphia. For most roles, unless noted otherwise, we allow the employee to choose their preferred location. Should an employee choose to work remotely, they may be asked to travel to the office for occasional meetings with advanced notice. Applicants must be legally eligible to work in the U.S for any employer. *Candidates only. No direct calls or emails. No recruiters/agencies, please.

Responsibilities

The Community Experience Coordinator is responsible for implementing Health Union's online community moderation strategy and moderating multiple condition-specific communities. This includes engaging with community members, ensuring adherence to community guidelines, and fostering a safe and welcoming environment.