Community Health Field Supervisor - IL (Joliet/Will County) at Adobe Care And Wellness LLC

Joliet, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Experience, Community Health, Case Management, Care Navigation, Supervisory Skills, Communication Skills, Coaching Skills, Relationship Building, Strategic Thinking, Organizational Skills, Problem-Solving Skills, Bilingual (English/Spanish), Medicaid Experience, Medicare Advantage Experience, Quality Management, Operational Excellence

Industry

Hospitals and Health Care

Description

ABOUT ADOBE  Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 with a mission of positively impacting the lives we touch. Headquartered in Phoenix, AZ, with satellite locations across multiple states, APH fosters a culture rooted in inclusivity, human kindness, and high-quality care. Recognized by Inc. 5000 as one of America’s Fastest-Growing Private Companies and honored for a fifth consecutive year as a “Best Place to Work” by the Phoenix Business Journal, APH continues to expand its reach and impact. APH partners with health plans, providers, hospitals, and families to deliver tailored programs including case management, in-home and in-clinic wellness assessments, preventative care, transitional care, and social services. As one of the nation’s few fully integrated healthcare organizations, APH delivers comprehensive, coordinated medical and social support through a wide range of specialized service lines. With continued growth on the horizon, APH is seeking mission-driven individuals who are passionate about improving health outcomes and supporting those in need. POSITION PURPOSE The Community Health Field Supervisor is a leadership role responsible for overseeing, supporting, and developing field-based staff within a designated geographic region. This position ensures high-quality service delivery, operational efficiency, clinical accuracy, and adherence to APH policies, accreditation standards, and contractual guidelines. The Field Supervisor conducts audits, performs ride-alongs, manages KPIs, and builds strong relationships with providers, members, and community partners. In addition to management duties, the Field Supervisor is required to maintain half caseload, providing direct member support to stay connected to frontline operations, maintain clinical competency, and supplement state needs. This position requires strong leadership, extensive travel, and a deep understanding of community-based health services. DUTIES & RESPONSIBILITIES Team Leadership & Oversight * Provide direct supervision, coaching, and development for assigned field staff. * Assist with recruiting, onboarding, training, and competency assessments. * Conduct quarterly (or more frequent) ride-alongs with each staff member. * Promote teamwork, accountability, and high performance. Quality Management, Auditing & Compliance * Complete weekly chart and workflow audits for accuracy, quality, and compliance. * Ensure adherence to organizational policies, accreditation standards (NCQA/URAC), HIPAA, and clinical protocols. * Develop performance improvement plans when needed. * Participate in Quality Assurance/Performance Improvement initiatives. Operational Excellence * Monitor KPIs, outcomes, caseload distribution, productivity, and member engagement targets. * Support refinement of workflows, processes, and operational efficiencies. * Collaborate with cross-functional teams to enhance field operations. Field-Based Caseload Responsibilities (Half Caseload) * Conduct home visits, assessments, and follow-up calls according to program standards. * Engage members using evidence-based outreach and documentation practices. * Support complex cases and emergent situations as needed. * Ensure timely and accurate documentation within the required timeframes. Travel & Community Collaboration * Travel throughout the entire state is required. Travel outside of the state is required per management’s request and for mandatory meetings. * Build relationships with community agencies, providers, and other partners. * Maintain database of extensive knowledge of regional resources, benefits, and support programs. Cross-Functional Collaboration * Partner with Operations, Quality, and Clinical Leadership to support organizational goals. * Participate in meetings, trainings, and provider or community stakeholder engagements. * Assist in the development and update of policies, procedures, and program improvements. Other Duties * Engage in continuous professional development and required trainings. * Communicate organizational expectations clearly and consistently. * Perform other duties as assigned by leadership. SKILLS & QUALIFICATIONS * Minimum of 3 years of healthcare experience, preferably in community health, case management, or care navigation. * Minimum of 1 years supervisory or management experience. * Strong understanding of field-based care delivery and documentation standards. * Exceptional communication, coaching, and relationship-building skills. * Ability to manage a half caseload while concurrently supervising a team. * Strong strategic thinking, organizational, and problem-solving skills. * Ability to travel extensively across assigned regions. * Bilingual (English/Spanish) preferred. * Experience with Medicaid, Medicare Advantage, community-based programs strongly preferred. EDUCATION, LICENSES, & CERTIFICATIONS * Bachelor's degree preferred. * Associate’s degree strongly preferred. * Medical Assistant degree required; Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or Certified Clinical Medical Assistant (CCMA). * Basic Life Support (BLS) certification required. BENEFITS & TOTAL REWARDS * Paid Orientation and Training * Insurance – Medical, Dental, Vision, and Life * 401k Plan – 3% match * Employee Assistance Program * Tuition Reimbursement * Continued Education Support * Mileage Reimbursement (if applicable) * Referral Bonuses * Paid Holidays (8 days) * Paid Time Off (20 days) * Paid Volunteer Hours  CHARACTER & COMPETENCIES * Courage – To have the courage to the right thing at the right time. * Ownership – To take ownership of every issue you touch. * Respect – To respect yourself, co-workers, and for those whom you care. * Excellence – To be excellent in all that you do. * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. * Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT * Frequently required to drive for extended periods. * Regularly required to travel throughout the state and between states. * Occasionally required to travel with overnight and multiple-day accommodations. * Occasionally required to stand. * Occasionally required to walk. * Continually required to sit. * Continually required to travel in a vehicle in various temperatures. * Occasionally required to climb, balance, bend, stoop, kneel or crawl. * Continually required to talk or hear. * While performing the duties of this job, the noise level in the work environment is usually moderate. * May occasionally lift and /or move more than 30 pounds. * Variable work environments during field visits. * Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The Community Health Field Supervisor oversees and develops field-based staff, ensuring high-quality service delivery and operational efficiency. This role also involves maintaining a half caseload to provide direct member support and stay connected to frontline operations.