Community Health Programs Associate at Foodlink Inc

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

25.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Agility, Collaboration, Compassion, Solutions-oriented, Mission-driven, Community Engagement, Outreach, Communication, Organizational Skills, Critical Thinking, Cultural Sensitivity, Microsoft Office Suite, Google Suite, Canva, Data Management

Industry

Non-profit Organizations

Description

Description Our Mission Our mission is to leverage the power of food to end hunger and build healthier communities. Our Vision We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. The Foodlink Way Act With Compassion Take Responsibility Be a Team Player Listen, Learn, Adapt Job Title: Community Health Programs Associate Department: Community Health Programs Reports to: Director of Food-Based Healthcare Status: Hourly, Full-time, Non-Exempt Job Level: Grade 4 – Administrative and Program Support Updated: October 2025 SUMMARY The Community Health Program Associate (CHPA) will provide direct administrative support across Foodlink Community Health Programs, which include the Curbside Market, Community Health Education, Food-Based Healthcare and Benefits Navigation. The CHPA will fulfill critical administrative tasks in a timely fashion, with key activities spanning across the department. The CHPA will have a strong understanding of Foodlink’s mission and the goals of the Community Health Programs. S/he will have familiarity with the communities and neighbors that the CHP team serves. In addition, the CHPA will be a strong team-player, working across the department with various managers and staff members to increase program efficiency. S/he will have strong communication, multi-tasking, critical thinking and organizational skills, the ability to collaborate well, and an understanding of the importance of elevating community voices and needs. KEY RESPONSIBILITIES Provide administrative support for Community Health Programs (20%) Schedule and coordinate meetings; this includes room setup, IT support, and maintaining/sending meeting minutes as needed. Submit design requests and order supplies for the department as needed. Partner with Development and Finance team to track and report on grant spending. Develop an understanding of CERES and other key IT systems at Foodlink. Support Curbside Market and Customer Service Efforts (50%) Support the CHP team with developing and managing materials (schedules, site flyers, order sheets. etc). Generate weekly Curbside Market site data. Generate and publish Curbside Market site flyers using Canva. Notify sites of any changes including cancellations in a timely manner. Maintain Curbside Market contact list. Enter and track all requests (Curbside Market, Nutrition Education, special events tabling requests) into designated CHP tracker. Schedule weekly Textedly messages, replying to customer inquiries regularly. Collect information for Curbside Market monthly newsletter and publish monthly using Constant Contact. Collaborate with 1115 Waiver team and Curbside Market Manager to help coordinate and execute voucher/pack/box preparation and deliveries. Create Curbside Market and 1115 Waiver vouchers in tandem with team, and track accordingly as instructed when needed. Provide direct administrative support to Community Advisory Committee and Curbside Market Ambassador program (20%) Assist Chief Impact Officer in development of Community Advisory Committee. Provide direct support to team of Curbside Market Ambassadors and volunteers, ensuring that they have the resources and support needed to work in their communities; this includes outreach materials, gear, transportation to in-person meetings/workshops, answer questions and concerns. Process all necessary forms for Ambassador stipends. Coordinate Committee meetings and maintain/distribute minutes. Provide administration support for Community Health Education team (10%) Support Benefit Navigation Team in implementing outreach efforts and documentation. Confirm Recipes and Resources sites; generate and email flyers to site partners. Notify Marketing & Development of events. Confirm registration, participation, and transportation for in-store workshops as needed. Maintain partner resource guide/resource validation as needed. Requirements QUALIFICAIONS Customer service. Has a people-first mentality when serving a wide variety of customers, from community partners to direct service customers to vendors. Agile. The ideal candidate will be able to adapt to evolving needs and priorities. With support from their supervisor, they will be able to prioritize a variety of needs across Community Health Programs and the people that use our services. Collaborative. Engages with colleagues and external contacts on a routine basis. Creates meaningful relationships with colleagues, partners, supporters and community members. Compassionate. Treats others with dignity and respect. Advocates for Curbside Market Ambassadors and other community stakeholders in department meetings. Solutions-oriented. Ability to take initiative by communicating problems and work together with colleagues to solve them. Mission-driven. Reflects on the mission often, using it as the north-star for decision making. Proactively seeks information as it pertains to hunger relief and/or how Foodlink operates. Preferred candidates will also have: High school diploma or equivalent combination of education and experience. Experience in community engagement and outreach. Familiarity with the community in which the work will take place is preferred. Ability to clearly communicate (speak, read and write proficiently) in English. Ability to clearly communicate (speak, read and write proficiently) in Spanish is a plus. Ability to meet travel requirements associated with this position. Ability to work flexible hours which may include evenings and/or weekends. Ability to transport/move supplies and equipment, climb stairs with or without reasonable accommodation. Ability and willingness to work with diverse audiences and maintain cultural sensitivity. Experience with windows-based software including use of the internet and Microsoft Office Suite including Outlook, Word, Excel and Teams; Google Suite, and Canva. Ability to communicate effectively, clearly, and with cultural competence through verbal, written and electronic methods. Ability to organize, manage, and prioritize multiple tasks, deadlines, requirements, and priorities to complete work in a timely manner and within established deadlines. Must possess a valid driver’s license with a good driving record, have access to a vehicle and be willing to travel within Foodlink’s 10 county service area We are actively seeking a diverse pool of candidates for this role. Candidates of color are strongly encouraged to apply. SALARY AND BENEFITS This is a full time, year-round position, paid $20.00-$25.00 per hour based on experience. Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to use hands to handle or feel items such as equipment and materials. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required. Diversity, Equity, & Inclusion Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others. Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences. Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist. Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission. Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.

Responsibilities

The Community Health Program Associate will provide direct administrative support across Foodlink Community Health Programs, including scheduling meetings, managing materials, and supporting customer service efforts. The role involves collaboration with various teams to enhance program efficiency and ensure community needs are met.