POSITION SUMMARY

The Community Health Representative (CHR) plays an important role in the delivery of health services through promoting health, preventing illness, and improving access to culturally safe services for the citizens of Hiawatha First Nation. The CHR is a strong advocate for citizens utilizing the Non Insured Health Benefits Program, supporting them with end-to-end services. The incumbent must follow the strategic plans of the organization, adhering to the HFN vision and values.

REQUIREMENTS:

Post-Secondary School Diploma in Community Health field or another related field;
First Nations Community Health Representative Diploma or willingness to train an asset;
3 years relevant experience; or
A combination of education, training or work experience which Hiawatha deems to be equivalent
Must provide a clear CPIC and vulnerable sector check
Valid First Aid and CPR certification
Valid Driver’s License and own vehicle

KNOWLEDGE, SKILLS AND ABILITIES

Ability to research information and resolve problems with client service focus
Ability to adhere to confidentiality and handle private and sensitive matters and documents with all applicable privacy legislation
Ability to analyze and think critically to assess an issue
Strong advocacy and conflict resolution skills
Attention to detail and accuracy required
Demonstrated knowledge of the Indigenous Non-Insured Health Benefits (NIHB) Program, as well as relevant legislation, policies, and procedures related to health and social services within a First Nations context
Experience working with various stakeholders, both internal and external at grass roots and governmental levels such as First Nation and Inuit Health Branch programs, Indigenous Services Canada, Association of Iroquois and Allied Indians, an asset
Knowledge of addictions, mental health issues and vulnerable sectors an asset
Skilled in various computer programs, including Microsoft Office, email systems, web-based tools, databases, and graphic design platforms like Canva
Strong interpersonal skills
Excellent organizational, time management and communication skills
Ability to work in a team, lead a team or work individually

Monitor, administrate and remain updated on the benefits and services under the Non-Insured Health Benefits program by liaising with Indigenous Services Canada, citizens, and health service providers
Effectively interpret NIHB and other applicable policies and protocols
Provide consultation to clients and assist in the preparation and submission of various forms to NHIB for health benefit coverage and/or payment
Navigate and support clients throughout their process with NIHB helping them understand, access, and move through available services, including prior approval process and assistance with submitting appeals, when necessary
Conduct required follow up calls / meetings and maintain files
Coordinate and provide to clients local medical transportation services as required and in an effective manner in accordance to the funding agreement, guidelines and internal policies
Continuously review program delivery for operations improvement such as streamlining work processes, decreasing turnaround times, and client satisfaction
Conduct research with Indigenous Services Canada regarding the benefits and services under the Non-Insured Health Benefits program to learn about the detail coverage for drugs, dental and vison care, medical supplies and equipment, mental health counselling and medical transportation (on and off territory)
Advocate for culturally safe care of the client, when applicable
Effectively develop and implement new and existing education and awareness initiatives to citizens
Seek out new programs and funding to expand Hiawatha’s health programming, where applicable
Oversee all aspects of the Fitness Facility and Trainers, including schedules and payments
Oversee the delivery and coordination of allied health services, including but not limited to chiropody, natural health care, and massage therapy
Prepare detailed and accurate reports both internal and external to HFN, and within the deadlines provided
General financial management duties i.e. reconcile expenses, tracking of invoices, expense claims, monitoring general ledgers while adhering to Finance Policy and funding guidelines
Attend training / information sessions to update and increase knowledge of the program areas, concerns, and changes
Manage all incoming inquiries regarding programs and services, ensuring timely and informative responses
Assist in creating and refining policies and operational processes for both new initiatives and established services
Perform general office administration tasks including scheduling, operating various office equipment, file maintenance, etc.