Community Health Worker at BestCare Treatment Services Inc

Bend, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

24.93

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Care Navigation, Barrier Reduction, Patient Engagement, Harm Reduction, Trauma-Informed Care, Health Literacy, Advocacy, Outreach, Documentation, Cultural Responsiveness, Crisis Management, Interpersonal Communication, Time Management, Critical Thinking, EHR Platform Proficiency

Industry

Non-profit Organization Management

Description

Description The Addiction Medicine Clinic is a specialty medical clinic focused on the treatment of substance use disorders and related medical conditions. We provide evidence-based medical care including medication for opioid use disorder (MOUD), long-acting injectable therapies, hepatitis C treatment, obesity medicine, and coordinated behavioral health services. We are seeking a skilled and mission-driven Community Health Worker (CHW) to join our interdisciplinary medical team. This is a structured, clinically integrated role supporting patient engagement, case management, and continuity of care. The CHW functions as a critical member of the medical team, supporting patients with complex medical and social needs. This role focuses on case coordination, care navigation, barrier reduction, and retention in treatment — in addition to preventive education. The CHW works directly alongside providers, nurses, and behavioral health staff to ensure patients remain connected to life-saving medical services. JOB SUMMARY: The Community Health Worker (CHW) is a trusted member of the care team who serves as a bridge between patients and clinical providers in the Addiction Medicine Clinic (AMC). Working under the supervision of a licensed medical provider, the CHW supports individuals with substance use disorder (SUD) and co-occurring chronic health conditions in navigating care, building health literacy, and addressing social determinants of health. This position emphasizes harm reduction, trauma-informed care, and low-barrier engagement to foster long-term recovery, wellness, and access to primary medical services. CHWs are not counselors or licensed clinicians but provide advocacy, education, and linkage to resources that medical and behavioral health providers may not be able to deliver directly. CHWs operate within the Oregon Health Authority’s approved scope of practice for Traditional Health Workers and bill services under “incident-to” supervision by a licensed provider where applicable. ESSENTIAL FUNCTIONS: Provides outreach and relationship-building with patients who are disengaged or at risk of leaving care, initiating contacts via phone, in person, or in the field; Participates in clinical case planning meetings and execution of care coordination plans for medical and SUD treatment; Provides low-barrier care navigation to help patients access medications for substance use disorders, preventative health care, and chronic disease management; Delivers Preventative Medicine counseling (CPT 99401-99404) under medical supervision on: Tobacco cessation Nutrition and physical activity Overdose prevention and naloxone use Risky substance use behavior Safe medication use and MAT adherence Hygiene, wound care, and infection prevention Medication safety for patients and families Assists patients with appointment scheduling, transportation coordination, and accessing services such as food, housing, primary care, harm reduction supplies, and medication refills; Accompanies patients to medical, dental, or behavioral health appointments to support advocacy, understanding, and retention in care; Maintains contact with patients in residential or detox care to support transition and reengagement in outpatient services; Supports patients in navigating systems such as OHP enrollment, Oregon Prescription Drug Program, food assistance (SNAP), housing, and recovery resources; Conducts basic screenings (e.g. PHQ-9, SBIRT) under provider delegation and documenting in the EHR; Leads or co-facilitates non-clinical peer education groups and wellness programming (e.g. healthy living, coming strategies, stress management); Participates in regular supervision, team meetings, and continuing education related to scope and role; Supports the clinic’s harm reduction approach, including syringe access referral, safe use education, and naloxone distribution coordination; Promotes equity by addressing systemic barriers to care and honoring patients’ autonomy and dignity; Participates in outreach activities such as health fairs, community events, and field-based engagement of high-risk populations; Documents services in the EHR in a timely and accurate manner, using appropriate visit types and billing codes; Other duties, as assigned by the Medical Provider or Medical Director. ORGANIZATIONAL RESPONSIBILITIES: Performs work in alignment with BestCare’s mission, vision, values; Supports the organization’s commitment to fostering and maintaining a culture of inclusivity, equity, open-mindedness, cultural awareness, compassion, and respect for all individuals; Strives to meet Program/Department goals and supports the organization’s strategic goals; Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs; Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR Part 2, and Oregon Statutes, and adheres to Traditional Health Worker standards; Participates in regular supervision and team meetings, and completes assigned training timely and satisfactorily; Ensures that any required certifications and/or licenses are kept current and renewed timely; Works independently as well as participates as a positive, collaborative team member; Performs other organizational duties as needed. REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period: Knowledge of alcohol and drug addiction and detoxification, community resources and recovery programs Demonstrated understanding of harm reduction, health equity, and trauma-informed care Ability to demonstrate professionalism, cultural responsiveness, and a nonjudgmental approach to individuals at any stage of recovery Communicate clearly, concisely, and effectively, orally and in writing Ability to maintain documentation in the EMR program Ability to take vital signs (blood pressure, heart rate, temperature, weight) Ability to work effectively and respectfully in a diverse, multi-cultural environment Ability to function effectively and use good judgment in crisis situations Ability to work with the treatment team to maintain a healthy treatment milieu Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software Strong interpersonal, communication, and customer service skills Strong organizational skills and attention to detail, accuracy, and follow-through Excellent time management skills with a proven ability to meet deadlines Demonstrated critical thinking skills Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes and BCTS Policies Ability to build and maintain positive relationships Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively Requirements QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE REQUIREMENTS: High School Diploma (or equivalent) Minimum of two (2) years’ experience working with individuals with substance use disorders, behavioral health conditions, or in a related health or social service setting Individuals in recovery from SUD must have maintained continuous recovery for the previous two (2) years at the time of hire LICENSES AND CERTIFICATIONS: Requires Oregon Health Authority (OHA)-approved certification as a Community Health Worker (CHW) with eligibility to bill under “incident-to” provider billing protocols as a CHW, or eligibility/commitment to obtain within 6 months Current CPR and First Aid certification, or ability and commitment to obtain within 30 days of hiring Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) PREFERRED: Bilingual in English/Spanish a plus Lived experience with recovery with experience as a Certified Recovery Mentor (CRM) and/or Peer Support Services (PSS) Cert are a plus Previous training and work experience in the disease of addiction Familiarity with Medicaid (OHP), social services systems in Oregon, and local SUD resources Experience working in medical clinics, integrated care settings, or with high-acuity patients

Responsibilities

The Community Health Worker acts as a bridge between patients with substance use disorder and clinical providers, focusing on case coordination, care navigation, barrier reduction, and retention in life-saving medical services. Essential functions include providing outreach, delivering preventative counseling under supervision, assisting patients with accessing necessary resources like appointments and housing, and documenting services accurately in the EHR.