Description:
Job Summary: The Community Health Worker (CHW) position provides family-centered, member-focused, relationship-based outreach and engagement services to Enhanced Care Management (ECM)-eligible members and administrative support to Lead Care Managers.

KNOWLEDGE, SKILL, AND EXPERIENCE:

Education: Must have a high school Diploma or equivalent. An associate or bachelor’s degree or equivalent combination of education and related experience is preferred.
Skills: The candidate must have strong communication skills, both written and verbal, in planning/organizing, information gathering, identifying solutions, summarizing, listening comprehension, goal setting, multi-tasking, teamwork, and collaboration, initiative, and the ability to make independent decisions within guidelines and the code of ethics.

EXPERIENCE:

• Must complete a Community Health Worker formal training program from an accredited college or other educational institution within 18 months of hire.
• A strong understanding of community resources is required.
• Experience in working with a diverse population and being a team player.
• Must be able to engage the family and maintain the boundaries of a helping relationship.
• Experience in engaging with families/clients and maintaining boundaries of a helping relationship.
• Must hold a valid California Driver’s license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
• Must have reliable transportation for local travel related to the job.
• Bilingual skills in English to Spanish, Hmong, Thai, or Laotian are a plus but not required.
• Must be computer-literate and knowledgeable of Microsoft Office products.

• Provide individual support or advocacy that assists a beneficiary in preventing the onset or exacerbation of a health condition or preventing injury or violence.
• Provide outreach to ECM eligible members by contacting them either by phone, email, or in-person to engage the member in their healthcare plan.
• Offer ECM and CS services to a parent or legal guardian of a Medi-Cal beneficiary under the age of 21 for the direct benefit of the beneficiary.
• Accompanies ECM members to office visits as needed and in the most accessible setting, within managed care plan guidelines.
• Teach the client how to arrange their own transportation through their managed care plan
• Distributes health promotion materials and facilitates classes addressing Social Determinants of Health (SDoH).
• Contact eligible ECM members to facilitate visits with the Lead Care Manager.
• Connect ECM members to other social services and support as they may need.
• Advocates on behalf of members with health care professionals.
• Utilize motivational interviewing, trauma-informed care, and harm reduction techniques.
• Monitor treatment adherence, including medication.
• Identify gaps in and barriers to service, document them in the outreach plan, communicate these to the Lead Care Manager, and participate in developing and implementing responses.
• Maintain necessary lines of communication with a multidisciplinary team, leadership, and external partners to promote collaboration and address any challenges.
• Maintain, manage, and process child/family records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
• Prepares for and participates in individual and group supervision meetings.
• Behaves in an ethical, professional manner in support of agency culture.
• Works effectively with the program, site coordinators, and department head, accepting direction and implementing policies and procedures that reflect their direction.
• Supports and promotes the mission of the Agency.
• EPU facility hours are Monday through Friday, 8:00 AM to 5:00 PM, with some exceptions based on business needs. The position hours may vary depending on the needs of the business.
• Other duties and responsibilities as required by the Sr. Manager, Program Director, or President/CEO.
  Requirements: