REQUIRED QUALIFICATIONS

• High school diploma or general education degree (GED)
• CHW Certificate of Completion or ability to obtain certification within 6 months from date of hire.
• BLS/CPR Certification
• Must be able to attend community events, conferences, and off-site meetings

PREFERRED QUALIFICATIONS

• English/Spanish fluency
• Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
• Experience in a healthcare setting with diverse populations
• Knowledge of CPT and ICD-9/10-CM coding and HIPAA
• Ability to communicate via written and verbal communication
• Ability to exercise good judgement in appraising situations and responding appropriately to underserved population groups.

AMERICANS WITH DISABILITIES ACT (ADA) STATEMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promote health by educating patients regarding prevention and/or treatment of healthcare needs
• Coordinate healthcare screenings for assigned measures per the needs of the patient
• Track patient follow up care and patient no shows, promoting continued care
• Provide financial and medical community resources for patients
• Provide pre-visit planning to ensure patients understand what to expect during their appointment and account for any outstanding patient results
• Contact assigned insurance patients to inform them of services at NVHC and schedule appointments with providers
• Works closely with providers to receive guidance and instruction for patient care follow-up
• Utilize electronic medical records system for reporting, patient data entry, documenting services provided
• Provide training and education to clinical staff regarding patient resources and focused quality measures
• Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
• Alert for ways to improve customer service, improve patient flow
• Attend community events to promote care opportunities available at NVHC