Community Healthcare Worker - IL (Chicago/Cook County) at Adobe Care And Wellness LLC

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Experience, Community Health, Social Services, Communication Skills, Interpersonal Skills, Cultural Humility, Problem-Solving Skills, Teamwork, Patient Advocacy, Resource Navigation, Documentation Skills, Time Management, Technology Proficiency, Bilingual (English/Spanish), Compassionate Mindset, Adaptability

Industry

Hospitals and Health Care

Description

ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 with a mission of positively impacting the lives we touch. Headquartered in Phoenix, AZ, with satellite locations across multiple states, APH fosters a culture rooted in inclusivity, human kindness, and high-quality care. Recognized by Inc. 5000 as one of America’s Fastest-Growing Private Companies and honored for a fifth consecutive year as a “Best Place to Work” by the Phoenix Business Journal, APH continues to expand its reach and impact. APH partners with health plans, providers, hospitals, and families to deliver tailored programs including case management, in-home and in-clinic wellness assessments, preventative care, transitional care, and social services. As one of the nation’s few fully integrated healthcare organizations, APH delivers comprehensive, coordinated medical and social support through a wide range of specialized service lines. With continued growth on the horizon, APH is seeking mission-driven individuals who are passionate about improving health outcomes and supporting those in need. POSITION PURPOSE The Community Healthcare Worker (CHW) plays a vital role in improving health outcomes for individuals and families within the community by providing in-home support, care coordination, resource navigation, and health education. This role blends hands-on community engagement with patient advocacy, administrative coordination, and preventative care outreach. Working closely with interdisciplinary teams, the CHW helps address physical, behavioral, and social needs by connecting patients to essential services, conducting home visits, and supporting care plan adherence. The ideal candidate is compassionate, culturally aware, and committed to reducing barriers to care for underserved populations. This is a newly created position to support organizational expansion into the state of Illinois. This role requires a high level of comfort with driving and requires regular travel throughout Chicago, Will County, the Chicagoland area, and surrounding areas to support patients where they live and access care. DUTIES & RESPONSIBILITIES Care Coordination & Patient Support * Conduct field-based home visits to assess social, environmental, and basic health needs. * Assist patients in navigating healthcare systems and community services. * Support scheduling of appointments, care follow-ups, transportation, and referrals. * Provide patient check-ins via phone, virtual platforms, and in-person visits. * Advocate for patient access to services, acting as a liaison with providers and support agencies. * Assist with addressing care gaps and supporting preventative screenings. Health Education & Empowerment * Provide educational materials on chronic disease prevention, wellness, nutrition, medication safety, and lifestyle management. * Encourage patient engagement and empowerment in their care plans. * Offer emotional support and guidance to help patients manage life transitions and stressors. Community Outreach & Resource Navigation * Connect patients to community programs including housing, food security, behavioral health, financial assistance, and other social supports. * Participate in community events, health fairs, and outreach programs. * Conduct home safety evaluations and recommend resources to support independent living. * Build relationships with community partners and collaborate to expand support networks. Documentation & Reporting * Maintain accurate and timely documentation in the Electronic Medical Record (EMR). * Track patient interactions, referrals, and service outcomes. * Ensure compliance with HIPAA and organizational confidentiality requirements. * Participate in quality improvement and program evaluation activities. Operational & Team Support * Collaborate with interdisciplinary teams, including clinical and social service staff. * Attend team meetings, trainings, and case review sessions. * Support setup and breakdown for community health events. * Perform additional related duties as assigned. SKILLS & QUALIFICATIONS * Experience working in healthcare, community health, social service, or outreach setting preferred. * Ability to work independently in the field and adapt to changing environments. * Strong communication, interpersonal, and customer-service skills. * Ability to build trust and rapport with diverse and underserved populations. * Compassionate and patient-centered mindset. * Cultural humility and ability to work with diverse communities. * Self-directed and accountable. * Strong teamwork and collaboration skills. * Dedication to mission-driven and community-based care. * Strong problem-solving, organization, and time-management skills. * Proficiency with technology, including EMR systems and Microsoft Office. * Commitment to confidentiality and HIPAA compliance. * Bilingual (English/Spanish) strongly preferred. * Willingness to travel regularly throughout the county; reliable transportation and clean driving record required. EDUCATION, LICENSES, & CERTIFICATIONS * High school diploma or GED required. * An associate or bachelor degree in a related field preferred. * Medical Assistant (MA), CNA, EMT, or other healthcare background a plus. * Current CPR/BLS certification preferred. * Valid driver’s license and proof of insurance required. BENEFITS & TOTAL REWARDS * Paid Orientation and Training * Insurance – Medical, Dental, Vision, and Life * 401k Plan – 3% match * Employee Assistance Program * Tuition Reimbursement * Continued Education Support * Mileage Reimbursement (if applicable) * Referral Bonuses * Paid Holidays (9 days) * Paid Time Off (15 days) * Paid Volunteer Hours CHARACTER & COMPETENCIES * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. * Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. * Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through with commitments. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT * Must be able to frequently drive long distances, which may require a two-hour radius of your designated county (travel time is paid and mileage reimbursement is available). * Occasionally required to stand. * Occasionally required to walk. * Continually required to sit. * Occasionally required to climb, balance, bend, stoop, kneel, or crawl. * Continually required to talk or hear. * While performing the duties of this job, the noise level in the work environment is usually moderate. * Must be comfortable with working in a variety of conditions, including members’ homes, physicians’ offices, cold conditions, and hot conditions. * The employee may occasionally lift and /or move more than 30 pounds. * Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The Community Healthcare Worker provides in-home support, care coordination, and health education to improve health outcomes for individuals and families. They conduct home visits, assist with resource navigation, and advocate for patient access to essential services.