Community Housing Assistant at Home Group

Oxford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

24638.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Housing Management, Housing Law, Universal Credit, Technology Use, Collaboration, Community Engagement, Safety Checks, Administration, Proactivity, Lone Working, Project Management, Communication, Problem Solving, Record Keeping, Contractor Liaison

Industry

Non-profit Organizations

Description

Community Housing Assistant Earn £12.60 per hour, £24,638 per annum depending on experience and great benefits including a Health Cash Plan. Temporary contract (9th October 2026), full time (37.5 hpw), we are flexible on work pattern. Oxford We can’t offer CoS for this role Home, a place where you belong This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in our Reading Office. As our Community Housing Assistant (CHA) you’ll provide friendly, face to face support to our communities. We are looking for the right candidate to lead a project identifying the fly tipping hotspots and working with our fabulous team of housing managers and local professional partners to make our customers feel safe and proud of the communities where they live. What you’ll do Through visibility, engagement with customers and proactivity on our estates, you’ll build strong connections and gain a deep understanding of our communities You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods. You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site. You’ll carry out and record the routine safety and compliance checks in our buildings and communities. You’ll also manage the admin updating records, ordering, and arranging payment for works to be done. Why join us This is more than a job, it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work! You have An appreciation that this is a role where you’ll spend much of your time lone working in our local estates A real passion for delivering excellent customer service and a genuine desire to help your customers. Confidence working collaboratively with colleagues in other parts of the business and external partners An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers! The ability to use technology to navigate our systems and update customer records Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits You’ll spend approximately 3 days working in our neighbourhoods and two days from home, we also meet on teams weekly and in person at least once per month. There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview We mainly work Monday to Friday and work occasional evenings to meet with customers. You’ll be able to shape your own diary. You’ll need a vehicle insured for business purposes. We’ll pay your mileage You’ll need a Standard DBS check done, which we also pay for What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”) Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Instant pay access with Stream Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Find out more Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk Central Rented Portfolio 605

Responsibilities

As a Community Housing Assistant, you will provide face-to-face support to communities and lead projects to identify fly tipping hotspots. You will engage with customers, support housing managers, and manage various administrative tasks.