Community Housing Assistant at Home Group

High Wycombe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

24638.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Housing Management, Housing Law, Universal Credit, Technology Use, Lone Working, Collaboration, Community Engagement

Industry

Non-profit Organizations

Description

Community Housing Assistant Covering High Wycombe and Milton Keynes Temporary 10 months fixed term, full time (37.5 hpw) Earn £12.60 ph, £24,638 per annum [pro rata] and great benefits including Health Cash Plan Home, a place where you belong This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team covering High Wycombe and Milton Keynes. As our Community Housing Assistant (CHA) you’re the face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you! What you’ll do Engage with customers and proactivity on our estates, you’ll really get to get to know our communities. You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods. Support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site. Carry out and record the routine safety and compliance checks in our buildings and communities. Manage the admin updating records, ordering, and arranging payment for works to be done. Why choose us? This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have A real passion for delivering excellent customer service and a genuine desire to help your customers. Confidence working collaboratively with colleagues in other parts of the business and external partners An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers! The ability to use technology to navigate our systems and update customer records An appreciation that this is a role where you’ll spend much of your time lone working in our local estates. The practical bits this is a hybrid role and in an average week, you’ll spend 3 days working from our communities in High Wycombe & Milton Keynes. Although you’ll spend time in our neighbourhoods, we do get together regularly. We meet weekly on teams and quarterly in person. Mainly working Monday to Friday and occasional evenings to meet with customers. You’ll be able to shape your own diary. To get from A to B, you’ll need a vehicle insured for business purposes. We’ll pay your mileage! You’ll need a Standard DBS check done and we pay for that. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”). Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 800+ discounts on shops, holidays, days out, tech and more Find out more Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk. Central Rented Portfolio 605

Responsibilities

As a Community Housing Assistant, you will engage with customers and support housing managers in improving local neighborhoods. You will also manage administrative tasks related to safety checks and liaising with local authorities and contractors.