This role is focused on delivering an exceptional customer experience while driving membership sales and conversions.

• Be an expert on our class schedules, offerings, studio policies, and promotions.
• Proactively engage with clients to understand their needs and offer suitable membership options.
• Handle client account management, including package validity, extension requests, and upselling opportunities.
• Manage all client interactions across in-person, phone, email, and WhatsApp chat.
• Assist with class check-ins, bookings, and payment processing.
• Uphold the Yoga Movement brand voice in all communications—confident, engaging, and fun

Community Leads play a crucial role in supporting promotions, campaigns, and events to drive sales and brand engagement.

• Follow up with leads provided by the Studio Manager to drive membership conversions.
• Track lead progress and report conversion rates to the Studio Manager.
• Communicate and sell active promotions to potential and existing customers.
• Support sales initiatives by providing key insights from customer interactions.
• Work with the Studio Manager to refine sales techniques and improve conversion rates.
• Assist in executing sales-driven marketing campaigns by sharing information and guiding customers

First impressions count, and CLs are responsible for maintaining a professional, welcoming, and functional studio space. These include and are not limited to:

• Complete opening and closing duties to ensure the studio is guest-ready.
• Maintain cleanliness and organization of the reception area, changing rooms, toilets, and practice rooms.
• Complete the daily grind list to ensure the studio meets operational standards.
• Restock essential items (towels, water, etc.) and report low stock to the Studio Manager.
• Assist Studio Managers in the monthly stock take.
• Report any maintenance issues for timely resolution.
• Assist in operational and admin duties as required