Community Lead at The Commons

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Engagement, Event Management, Customer Experience, Operations Management, Team Leadership, Problem Solving, Hospitality, Administration, Marketing, CRM Management, IT Troubleshooting, Time Management

Industry

Hospitality

Description

About the Role We are seeking a passionate and driven Community Lead to join our team and help us foster a thriving and inclusive environment. As the Community Lead, you will play a vital role in cultivating strong relationships with our members, overseeing events, and driving engagement. The ideal candidate is a natural connector, problem solver, and has a genuine passion for delivering exceptional member experiences. If you're ready to immerse yourself in an exciting and fast-paced environment where you can make a meaningful impact, we invite you to apply and be part of a community that inspires, connects, and supports professionals in reaching new heights! About You You are a dedicated and experienced professional with a strong background in operations, events, and customer experience. Passionate about fostering community and delivering seamless experiences, you excel in team leadership, coordination, and problem-solving. With expertise across hospitality, administration, and marketing, you thrive in fast-paced environments, ensuring efficiency and quality in everything you do. Adaptable, people-focused, and detail-oriented, you’re always looking for opportunities to grow, connect, and make a positive impact. The main duties of the role include but are not limited to the below: Key Responsibilities Community Engagement & Member Experience Greet guests at the front desk, ensuring a warm and welcoming environment. Facilitate introductions and relationship-building initiatives among members. Maintain a thorough understanding of all members and companies in the space. Manage the onboarding process, including tours, inductions, and welcome packs. Events Management Lead and coordinate member events in alignment with The Commons brand. Facilitate community events such as member talks, panel discussions, and workshops. Promote and encourage attendance at relevant events across locations. Assist with event setup, pack-down, and logistical support as needed. Audit and order supplies to support event execution. Operations & Facilities Management Ensure the workspace is fully operational and well-maintained. Report and assist in resolving maintenance issues. Conduct regular building checks and oversee cleanliness, including kitchens and meeting rooms. Manage inventory, ordering consumables, and auditing storage areas. Liaise with cleaning staff to ensure high standards of hygiene and presentation. Daily Operations Assist the Community Manager with scheduling and daily operations. Respond to member inquiries in a timely and professional manner. Maintain and update internal databases, including member directories and CRM records. Manage IT support tickets and provide basic troubleshooting assistance. Ensure offices and desks are clean, organised, and ready for new members. Distribute incoming mail to members efficiently. What You’ll Bring: 3+ years’ experience in a fast-paced customer service environment. Strong communication skills with the ability to build rapport easily. Experience in event management and organisation. A hands-on approach to daily responsibilities. Passionate about creating an outstanding member experience. Ability to think outside the box and proactively identify members' needs. Strong time management skills and excellent attention to detail. A people-person who thrives in a community-driven environment. Benefits of working at The Commons Discount on all Commons Cafe and Bar locations Free counselling sessions Birthday leave Ability to work across different locations Weekly events program e.g. breakfast club, yoga & drinks Additional paid maternity leave Further education program to support in developing yourself personally and professionally Values All actions and behaviours must align with the company’s core values: Putting our members first Fostering community Working together as a team Constantly learning and growing Apply now and help us build something remarkable – together! #LI-DNI

Responsibilities

The Community Lead is responsible for fostering member relationships, managing the onboarding process, and coordinating community events. They also oversee daily workspace operations, facility maintenance, and administrative tasks to ensure a high-quality member experience.