Community Management Admin at SVCPH Inc.

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Writing, Communication Skills, Reading Comprehension, Customer Service, Social Media Familiarity, Team Collaboration, Problem Solving, Moderation Tools Familiarity

Industry

Outsourcing and Offshoring Consulting

Description

If you are highly motivated with a passion for helping others, we encourage you to apply for this exciting opportunity. You will be working with a talented and dedicated team and have a chance to make a real impact on our clients company and its customers. Job Description Are you interested in engaging with online communities and helping to maintain a positive environment? The EMG Community Management Admin plays an important role in fostering a welcoming and engaging online presence for our brands. If you have strong reading comprehension skills and enjoy interacting with people online, this could be a great fit for you! Responsibilities: Monitor and moderate website comments to ensure they align with our community guidelines. Engage with website users by responding to comments, questions, and concerns in a friendly and helpful manner. Provide customer service by resolving issues, offering solutions, and ensuring users feel heard and supported. Share valuable user feedback with internal teams to help us continually improve our products and services. Stay connected with the team via our chat app and contribute to team meetings and discussions. Qualifications: Strong English writing and communication skills. Candidates with at least 6 months of BPO experience are encouraged to apply! Excellent reading comprehension skills, with the ability to quickly understand and respond to conversational English. A general understanding of American culture to effectively interpret context and nuances in comments. A positive attitude and a proactive approach to customer service. Familiarity with social media platforms and tools. Ability to work both independently and as part of a supportive team. Flexibility to work varied hours, including some evenings and weekends. Bonus Experience (Not Required): Experience in community management or customer service. Familiarity with moderation tools and online community platforms. What You'll Enjoy: Being part of a collaborative team that values your input and supports your growth. The opportunity to make a positive impact on our online community. Schedule: Night Shift Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it! Checkout our Facebook page: www.facebook.com/selectvoicecomph Enjoy the following benefits: Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months Life insurance program Free weekly in-house massage Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC Career development Service incentive leave program Annual salary increase based on performance Fun and family-like working environment Quarterly team outing Free flowing coffee and hot chocolate Cozy sleeping lounge and canteen plus entertainment area Excellent office location in Cebu IT Park *Terms and conditions apply. How to apply: Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM. What to prepare: Updated e-copy (not printed) of your resume (.doc, .docx, .pdf) Pen ID or Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).

Responsibilities

The Community Management Admin will monitor and moderate website comments, ensuring they align with community guidelines. They will engage with users by responding to comments and providing customer service to resolve issues.