Community Management Coordinator at Kinder's

Walnut Creek, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

110000.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Engagement, Social Media Management, Customer Care, Relationship Building, Project Management, Social Listening, Content Creation, Analytical Thinking, Communication Skills, Organizational Skills, Influencer Research, Data Interpretation, Team Collaboration, Adaptability, Creativity

Industry

Food and Beverage Manufacturing

Description

BUILT ON FLAVOR. FUELED BY PEOPLE. What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it. With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable. As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives. Position Overview: We’re looking for a Community Manager who loves connecting with people and knows how to build genuine relationships. In this role, you’ll help foster and facilitate community engagement across Kinder’s social platforms—delivering thoughtful customer care, managing end-to-end product seeding efforts, capturing valuable insights through social listening, and supporting the consistent execution of content posting across channels. If you're someone who thrives in conversation, keeps things organized, and enjoys making people feel seen and appreciated, we’d love to have you on the team. Key Responsibilities: Community Care & Engagement Manage daily (7 days a week) community interactions across all social platforms—reposting UGC, replying to comments, and answering DMs. Build and nurture relationships with long-time brand advocates while strategically engaging new influencers to expand community reach. Monitor community sentiment and flag recurring feedback or product concerns to relevant teams. Partner with our Consumer Love team to respond to customer inquiries with empathy, clarity, and a voice that reflects the Kinder’s brand. While not required, a love for cooking is a plus—it helps in connecting with and understanding our food-loving community. Manage Product Seeding Program Project manage gifting campaigns from start to finish, ensuring timely execution. Research and recommend influencers for gifting opportunities. Maintain and routinely update the influencer and shipping databases. Collaborate with our Creative Team to develop gifting materials, ensuring alignment with broader marketing initiatives. Oversee product closet inventory, manage orders, and ensure all boxes are packed and shipped on time. Assist in compiling results and insights to evaluate campaign performance and identify future opportunities. Social Listening & Insights Support the collection and analysis of social listening data to uncover community trends, pain points, and emerging opportunities. Share actionable insights regularly to guide content planning, strengthen engagement strategies, and support community growth. Assist in tracking key performance indicators (KPIs) related to sentiment, engagement, and product seeding. Content Posting & Calendar Management Support the day-to-day publishing of social content across platforms including Instagram, TikTok, Facebook, and more. Help maintain and update the content calendar to ensure consistent scheduling, alignment with marketing priorities, and real-time responsiveness. Qualifications: Strong knowledge of social media platforms (Instagram, TikTok, Facebook, YouTube, Pinterest). Exceptional written and verbal communication skills with a customer-first mindset. Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail. Analytical thinker with the ability to interpret data and inform decisions. Adaptable, proactive, and energized by fast-paced, collaborative work. Team-oriented with a passion for people and relationship-building—both internally and externally. Comfortable leading or supporting as needed; eager to learn, grow, and contribute creative solutions. Must be available during peak periods, including weekends and holidays, to ensure we support our community when it matters most. We are committed to delivering top-tier care through consistent, daily responsiveness. Things About the Way We Work: No two days here are the same. We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here. We make a lot of decisions in the face of incomplete information – our team embrace ambiguity and tries to make good decisions fast rather than great decisions slow. We believe our job is to take smart risk, not to eliminate risk. We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart. We aren’t trying to be average – we want to do exceptional things and we are willing to work hard to achieve them. Location & Travel: The position will be based out of our 70,000 sq. foot office in Walnut Creek, CA. We strongly believe in the power of culture and community and have a hybrid work structure with 4 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun. We have 1 flex day per week with employees having the opportunity to choose to be either in the office or to work from home based on what makes most sense for them. Pay Transparency The expected starting salary range for this role is $100,000- $110,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. SEASONED FOR SUCCESS: No two days here are the same. We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here. We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow. We believe our job is to take smart risk, not to eliminate risk. We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart. We aren’t trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them. BENEFITS THAT BRING MORE TO THE TABLE: We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process. OUR RECIPE FOR BALANCE: We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments. WHERE EVERY INGREDIENT MATTERS: Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at careers@kinders.com

Responsibilities

The Community Management Coordinator will manage daily community interactions across social platforms and build relationships with brand advocates and influencers. They will also oversee product seeding programs and support social listening efforts to gather insights for community engagement.