Community Management Executive

at  Huda Beauty

Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose which allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!
Summary: We are seeking a proactive and detail-oriented Community Management Executive to join our dynamic team. In this role, you will be responsible for managing oursocial media communities, engaging with our audience, and supporting various social media initiatives. The ideal candidate is passionate about social media, has excellent communication skills, and thrives in a fast-paced environment.This position requires a deep understanding of social platforms, exceptional communication skills and a passion for building and nurturing communities.

REQUIREMENTS:

• Bachelor’s degree in Marketing, Communications, Journalism, or related field.
• 3+ years of experience in social media management / community management
• Demonstrated experience managing social media campaigns across various platforms.
• Strong knowledge of social media platforms, best practices, and trends.
• Excellent written and verbal communication skills.
• Flexibility to work outside of standard hours to ensure specific pieces of content are being engaged with.
• Ability to multitask and manage multiple projects simultaneously.
• Excellent time-management and organizational skills.
• Strong attention to detail and accuracy.
• Ability to work independently and in a team environment.
• Fluent on IG & all social media platforms including Facebook, TikTok, YouTube, & Snapchat
• Experience in Beauty & Cosmetics is preferred
• Creative mindset and able to think outside the box
• Proficient writer with the ability to adapt language and messaging depending on platform and audience
• Strong problem solving and analytical ability
• Strong interpersonal skills with a consumer-focused attitude

• Working with our Content & Production teams to support in responses for planned social content across platforms.
• Assist in the development & implementation of strategies to build & grow a passionate community across our primary social platforms.
• Foster meaningful connections with our community, influencers and brand advocates by responding to comments, messages and inquiries in a timely, ensuring we are on brand at all times.
• Work alongside our in-house Customer Service team to build processes to manage current & prospective customer concerns / queries / issues.
• Speak with Social users to gain appropriate permissions to share content with our wider community.
• Monitor Social platforms to ensure the safety and protection of our community against spam or unwanted content and comments.
• Keep track of the latest social media trends and monitor the conversations happening in relevant communities
• Utilize Social monitoring tools to track conversations and sentiment within our community
• Engage in personal and meaningful conversation with our community across DMs, comments and by proactively finding appropriate content.
• Report on the overall growth of our community as well as the speed and cadence in which our community is being engaged with, identifying opportunities for improvement.