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Community Management Specialist at Eva Pharma

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Social Media Management, Data Validation, Customer Engagement, Communication, Reporting, Data Analysis, Interpersonal Skills, CRM, Attention To Detail, Task Management

Industry

Pharmaceutical Manufacturing

Description

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. Job Summary We are seeking a passionate and talented Community Management Specialist to join our dynamic team. The ideal candidate will focus on building and nurturing our online and offline communities, enhancing engagement and fostering positive relationships with healthcare professionals, patients, and stakeholders. Key Responsibilities: Verify all app users, especially healthcare professionals (HCPs) Ensure accuracy of user data through validation processes Contact users (including doctors when needed) to confirm information Respond to users’ comments and inquiries on Medsulto and other channels Manage user requests and follow up until resolution Coordinate with internal teams to resolve issues Manage the points program and handle points redemption Support user engagement activities (e.g., notifications, updates) Monitor and analyze user behavior and activity Track and report on: Platform usage, User growth, New doctors vs. CRM doctors Share insights with the team to support decision-making Bachelor’s degree in a relevant field (Marketing, Communications, PR, or similar) 1–3 years’ experience in community management or social media Strong Arabic & English communication skills Customer-focused with strong interpersonal abilities Familiar with social media tools and basic analytics/reporting High attention to detail with strong accuracy Organized, efficient, and able to manage multiple tasks with professionalism and discretion

Responsibilities

The Community Management Specialist will build and nurture online and offline communities while managing user data and engagement. They are responsible for responding to inquiries, resolving user issues, and tracking platform usage to provide actionable insights.