Community Manager - 13 Month Contract

at  Oxford Properties

Choose a workplace that empowers your impact.
Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Don’t just work anywhere — come build tomorrow together with us.
Know someone at OMERS or Oxford Properties? Great! If you’re referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.
Being a passionate and experienced customer service champion, as the Community Manager, you will partner with property teams to deliver building events and programs geared toward maximizing the sense of community. Always innovating and identifying compelling place making activities, you will influence positive customer experiences every day.
You will be a key member of an engaged, high performing team — part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

AS A MEMBER OF THIS TEAM, YOU WILL BE RESPONSIBLE FOR :

Program Innovation and Event Delivery
Elevate the Customer experience for all occupants of Oxford’s office buildings within Toronto
Research and apply best in class hospitality level of engagement to differentiate the Oxford experience for our customers in Office .
Leverage scale of portfolio and regional budget to develop and deploy city-wide on-premises and virtual events to engage and develop community , including the creation and delivery of events hosted on our digital platform
Liaise with key customer contacts to collaborate and develop effective occupant engagement
Strategize, create, source and negotiate partnerships that drive engagement and potential revenue through lobby and onsite engagements at our properties. Partner with other internal Oxford team s to maximize vision and efficacy across asset classes . Partner with retail customers and neighboring businesses to deliver unique customer experiences
Leverage Retail Promo Fund(s) to specifically develop promotions/programs targeted at driving sales/promotion/engagement to our retail customers
Manage Not for Profit / Charitable relationships, programs, and activations
Ensure site teams have necessary training and resources to execute programs
Leverage onsite amenities, retailers, and alternate programs to drive customer engagement across entire occupant population
Be a resource to our retail customers to offer expertise to drive further alignment and partnership
Research and Analytics
Create frictionless feedback opportunities for customers to continuously improve, refine, recreate engagements with customers
Participate in the collation, analysis and understanding of data around event participation and effectiveness, including as it relates to our ESG (Environmental, Social and Governance) priorities
Track budget on a monthly / quarterly basis for region and properties
Provide analysis on effectiveness, ROI, and recommendations
Marketing, Branding and Public Relations
In partnership with corporate and site partners, establish initiatives that will maximize exposure within budget parameters
Collaborate with site teams to ensure property engagement collaterals are up to date reflecting community building initiatives, providing communication and event templates across all properties
Coordinate with local groups, including Business Improvement Associations and media, to ensure regular and broad exposure, leveraging all opportunities for positive promotion

TO SUCCEED IN THIS ROLE, YOU:

Post-secondary degree with a Marketing (Advertising/Public Relations), Communications, or Business major
Minimum of 5 years of combined experience in marketing, communications and/or customer service; shopping c enter marketing is an asset
Minimum 2 years of project management experience
Outstanding time management and organization skills; able to handle multiple priorities
Excellent written and verbal communication skills, including the ability to communicate internally and externally and with all levels of management with professionalism, courtesy, and credibility
Proficient in all Microsoft Office Programs , Asana and Adobe Creative Suite.
Ability to develop creative, engaging, and original content and displays
Strong analytical and problem-solving skills
Knowledge of search engine optimization (SEO) and web metrics
Ability to work to deadlines and stay calm in a pressured environment
Highly motivated with a positive can-do attitude
Cross-functional team player
Proficient in budget and event management
Some weekend and evening shifts may be requir ed
Oxford’s purpose is to strengthen economies and communities through real estate.
Our people-first culture is at its best when our workforce reflects the communities we live and work — and the customers we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs